Change a Roku-billed subscription
If you subscribed on your Roku streaming device, here's what you need to know about changing your Roku-billed subscription.
Billed through another provider? Go to Manage a Max subscription.
Roku billing Q&A
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon
and then Subscription.
(Only Adult profiles can manage subscriptions.)
- Here you'll find your current plan. Explore Max plans
To change your Roku-billed plan, go to How do I change my plan?
Need help signing in? Go to Can't sign in.
Your subscription automatically renews on your next billing date. Here's how to find your next billing date:
- Press the Home button on your Roku remote.
- Use the directional pad on your remote to highlight Max.
- Press the Star button (*) to open the Options menu.
- Choose Manage subscription and take note of the renewal date.
- Go to my.roku.com and sign in to your Roku account.
- Choose Manage your subscriptions.
- Find Max in your Active Subscriptions and take note of the renewal date.
- Your Max subscription automatically renews until you cancel it.
- Deleting the Max app does not cancel your subscription.
- Cancel your subscription at least 24 hours before your next billing date to avoid further charges.
Here's how to cancel your Roku-billed subscription:
- Press the Home button on your Roku remote.
- Use the directional pad on your remote to highlight Max.
- Press the Star button (*) to open the Options menu.
- Choose Manage subscription then Cancel subscription.
If Manage subscription is not available, try these steps on each Roku device you own (you may have more than one Roku account).
- Go to my.roku.com and sign in.
- Choose Manage your subscriptions.
- Find Max in your Active Subscriptions.
- Choose Manage subscription.
- Turn off auto-renew and then confirm.
Once canceled, you should get an email confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. You can resubscribe to Max at any time.
For more help, go to Roku's Cancel your subscription article.
Try these things:
- Make sure you're signed in with the same Roku account that purchased your subscription (you may have more than one Roku account).
- Go to the Roku streaming device where you started your subscription and follow the Roku streaming device cancellation steps above. If you still can’t find the Roku account with your Max subscription, contact Roku Support for help.
To change your payment method:
- Go to my.roku.com/payment/account and sign in to your Roku account.
- Update your payment info and choose Save.
For more help, go to Roku's How to update Roku payment article.
To find out how to view your billing history, go to Roku's Purchase history article.
You can switch plans on your Roku device. Here's how:
- In Max on your Roku device, choose the Settings icon and then Subscription.
- Choose Change Your Plan.
- Choose a subscription plan and billing period.
- Follow the on-screen prompts to confirm your new plan change through Roku.
Once your subscription is updated, you should get an email from Roku confirming the change.
When will my plan change take effect?
The effective date depends on the change:
- If you change to a lower-priced plan or Monthly billing, your plan change will happen on your next billing date.
- If you change to a higher-priced plan or Yearly billing, your plan change happens immediately. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.
If you're getting a 'Subscription Paused' message, it may be due to a payment error.
To resume your subscription, update your Roku payment method. Here's how:
- Go to my.roku.com/payment/account and sign in to your Roku account.
- Update your payment info and choose Save.
For more info, go to Roku's How to update Roku payment article.
Need billing help? Go to Roku Support.
