Change a Google-billed subscription
If you subscribed on an Android device, here's what you need to know about changing your Google-billed subscription.
Billed through another provider? Go to Manage a Max subscription.
Google billing Q&A
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon
and then Subscription.
(Only Adult profiles can manage subscriptions.)
- Here you'll find your current plan. Explore Max plans.
To change your Google-billed plan, go to How do I change my plan?
Need help signing in? Go to Can't sign in.
Your subscription automatically renews on your next billing date. Here's how to find your next billing date:
- Open the Play Store on your Android phone or tablet or go to play.google.com.
- Choose your profile icon.
- Choose Payments & subscriptions and then Subscriptions.
- Find Max in your list of subscriptions and take note of your next payment date.
- Your Max subscription automatically renews until you cancel it.
- Deleting the Max app does not cancel your subscription.
- Cancel your subscription at least 24 hours before your next billing date to avoid further charges.
Here's how to cancel your Google-billed subscription:
- Open the Play Store app on the device where you started your subscription.
- Choose your profile icon.
- Choose Payments & subscriptions and then Subscriptions.
- Choose Max and then Cancel subscription.
- Go to g.co/play/subscriptions.
- Make sure you're signed in to the Google account that has your Max subscription. (To switch accounts, choose your profile icon and then Switch account).
- Find Max in your list of subscriptions.
- Choose Manage and then Cancel subscription.
Once canceled, you should get an email from Google confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. You can resubscribe to Max at any time.
For more help, go to Google's Change a Google Play subscription article.
Try these things:
- Make sure you're signed in with the same Google account you used to purchase your subscription.
- Go to the Android device where you started your Max subscription and view your subscriptions using the steps above.
- Check your Google Play order history. To learn more, go to Google's Order history article.
To find out how to change your payment method, go to Google's Change payment method article.
To find out how to view your billing history, go to Google's Order history article.
You can change your plan or billing period on your Android phone, tablet, or TV.
- In Max, choose your profile. Can't sign in?
- Choose Subscription and then Change Plan.
(Only Adult profiles can manage subscriptions.) - Choose a subscription plan and billing period.
- Follow the on-screen prompts to change your plan through Google.
Once your subscription is updated, you'll get an email from Google confirming the change.
- In Max, choose the Settings icon and then Subscription. Can't sign in?
- Choose Change Your Plan.
- Choose a subscription plan and billing period.
- Follow the on-screen prompts to change your plan through Google.
Once your subscription is updated, you'll get an email from Google confirming the change.
When will my plan change take effect?
The effective date depends on the change:
- If you change to a lower-priced plan or Monthly billing, your plan change will happen on your next billing date.
- If you change to a higher-priced plan or Yearly billing, your plan change happens immediately. Google will give you a credit for the remaining time on your subscription and apply it to your new plan. Your next billing date will be adjusted once the credit is used.
If you're getting a 'Subscription Paused' message, it may be due to a payment error (or you may have paused your subscription).
- Payment error: To resume your subscription, update your payment method. To find out how, go to Google's Change payment method article.
- Paused subscription: To find out how to restart your paused subscription, go to Google's Change a Google Play subscription article.
Need billing help? Go to Google Play Help.
