Extra members on Max

The Extra Member Add-On is only available to Max subscribers billed directly through WarnerMedia (and are not Disney+, Hulu, Max Bundle subscribers).

Here's how to get the Extra Member Add-On:

1. Go to max.com/subscription and sign in (if needed). Can't sign in?
2. Choose Get Add-Ons.
   This option is only available if your base subscription is billed through WarnerMedia.
3. Add the Extra Member Add-On to your plan.
4. Confirm the plan change by choosing Confirm & Pay Now.

You'll be billed each month until you remove the add-on or cancel your base plan. Your base plan and the Extra Member Add-On are billed separately and may have different billing dates.

Invite an Extra Member

You must know the email address of the person you want to share Max with. Extra members need to be 18 years or older and be in the same country where the account owner signed up for Max.

Follow these steps to invite an extra member (or, invite them later):

1. Choose Invite Extra Member.
2. Enter your extra member's first name and email address.
3. Choose New Profile or an existing Adult profile from your account. Kids profiles can't be transferred.
4. Choose Send Invite.
   We'll email your extra member and invite them to share your Max subscription.
5. Ask your extra member to check their inbox for an email from Max (subject line: You've been invited to Max as an Extra Member).

If your extra member hasn't accepted your invitation after a few days, we'll send them a reminder. Your extra member invitation expires after 7 days. If your invitation expires, we'll email you so that you can resend the invite or invite someone else.

Note Extra members need to be in the country where the subscription owner signed up for Max.

1. Go to max.com/subscription and sign in (if needed). Can't sign in?
2. Choose Remove Add-On.
3. Follow the on-screen instructions to remove the add-on.

When you remove the Extra Member Add-On, your extra member can continue streaming until the end of your current add-on billing period. Your base plan is not affected.

If you cancel your Max subscription, you and your extra member will lose access to Max when your base plan expires. If you have any remaining days on your Extra Member Add-On, you'll get a prorated refund for the remaining days on your add-on.

Once you have the Extra Member Add-On, you can invite an extra member:

1. Go to max.com/account and sign in (if needed). Can't sign in?
2. Choose Manage Extra Members.
3. Choose Send Invite.
4. Enter your extra member's first name and email address.
5. Choose New Profile or an existing Adult profile to transfer to the extra member (this way the extra member can keep that profile's watch history and My List).
6. Choose Send Invite.
   We'll email your extra member an invitation to share your Max subscription.
7. Ask your extra member to check their inbox for an email from Max (subject line: You've been invited to Max as an Extra Member).

1. Go to max.com/account and sign in (if needed). Can't sign in?
2. Choose Manage Extra Members.
3. Choose Remove Extra Member and then confirm the removal.

When you remove an extra member, they'll immediately lose access to Max and we'll email them to let them know that you're no longer sharing Max with them.

Once you remove an extra member, you can invite someone else.

Here's how to find out if your extra member has accepted your invite:

1. Go to max.com/account and sign in (if needed). Can't sign in?
2. Choose Manage Extra Members.
3. Here you'll find one of the following:
   
   • Invite accepted: Your extra member's name and status.
   • Invite not accepted Options to resend or cancel your invite.
4. If your extra member hasn't accepted your invite, choose Resend Invite.
5. Ask your extra member to check their inbox for an invitation from Max (subject line: You've been invited to Max as an Extra Member).
6. When your extra member accepts the invite, we'll email you.

If your extra member hasn't accepted your invitation after a few days, we'll send them a reminder. Your extra member invitation expires after 7 days. If your invitation expires, we'll email you so that you can resend the invite or invite someone else.

1. Go to max.com/account and sign in (if needed). Can't sign in?
2. Choose Manage Extra Members.
3. If your invite hasn't been accepted, choose Cancel Invite or Resend Invite.

• You can stream from anywhere that Max is available (you don't need to live with the account owner).
• Stream on any supported device (1 device at a time).
• You get your own account, password, and 1 profile.
• Enjoy the account owner's plan features (e.g. if the account owner has the Premium plan, then you can enjoy the Premium plan features).

If you didn't get an email from Max (subject line: You’ve been invited to Max as an Extra Member), do the following:

• Search all inbox folders (including Promotions, Junk, and Spam) for an email from Max (subject line: You've been invited to Max as an Extra Member).
• Ask the account owner what email address they sent the invitation to. If the email address isn't correct, ask them to cancel the invite and send a new one.

1. Check your inbox for an email from Max (subject line: You've been invited to Max as an Extra Member).
2. Open this email and choose Accept Invite.
3. Create a Max account with your own email and password.
4. Choose Start Streaming and you're ready to watch Max.

Find the error you're getting below:

• That email address is already associated with a Max account: To create your extra member account, you need to enter an email address that isn't associated with an existing Max or HBO Max account.
• Couldn't Create Account: You need to be in the country where the subscription owner signed up for Max. If you're traveling, you'll need to wait and create your account once you’re in the country where the subscription owner signed up for Max.
• Something Went Wrong: The invite link may have expired. Ask the account owner to resend the extra member invitation.

You can subscribe to Max using your existing account. Here's how:

1. Go to max.com and sign in (if needed). Can't sign in?
2. Choose your profile and then Subscription.
3. Choose Change Your Plan.
4. Choose a plan and billing period then continue.
5. Add your payment method and start your subscription.
6. Choose Start Streaming and you're ready to watch Max.

With your own subscription plan, you can stream on more devices at the same time and create additional profiles. We'll let the person who shared Max with you know that you have your own subscription, so they can invite someone else.