Change a Samsung-billed subscription

If you subscribed on your Samsung TV, here's what you need to know about changing your Samsung-billed subscription.

Billed through another provider? Go to Manage a Max subscription.

Samsung billing Q&A

Which plan do I have?
  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Subscription.
    • TV device: Choose the Settings icon cog (lower left) and then Subscription.
      (Only Adult profiles can manage subscriptions.)
  2. Here you'll find your current plan. Explore Max plans.

To change your Samsung-billed plan, go to How do I change my plan?

Need help signing in? Go to Can't sign in.

When is my next billing date?

Your subscription automatically renews on your next billing date. Here's how to find your next billing date:

  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. From the Purchase History menu, choose Subscriptions.
  3. Select your Max subscription and take note of your next payment date.
How do I cancel?
Things to know
  • Your Max subscription automatically renews until you cancel it.
  • Deleting the Max app does not cancel your subscription.
  • Cancel your subscription at least 24 hours before your next billing date to avoid further charges.

Here's how to cancel your Samsung-billed subscription:

Samsung TV

The steps vary by TV model. For cancellation steps, go to Samsung's Cancel subscription article.

Web
  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. From the Purchase History menu, choose Subscriptions.
  3. Find your Max subscription and choose Unsubscribe.

For more help, go to Samsung's Cancel your subscription article.

Once canceled, you should get an email confirming your cancellation. You continue streaming until your subscription expires at the end of your billing period.

You can resubscribe to Max at any time.

How do I change my payment method?
  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. Choose Payment Method > Add Payment Method > Credit/Debit Card.
How do I change my plan?

To change your plan, cancel your subscription and resubscribe with a different plan. Here's how:

  1. Cancel your subscription through Samsung TV.
  2. Wait for your subscription to expire.
  3. Once your subscription has expired, resubscribe to Max and choose a different plan and/or billing period.

Additional questions