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Stream Max with an HDMI cable

The Max app is the easiest way to stream Max on your TV. To find out if there's a Max app available, go to Supported devices (or check the app store on your TV device).

Here are some other ways to stream on your TV:

There's a problem with your device setup
If you're getting a 'There's a problem with your device setup' error, go to Troubleshooting.

Stream using an HDMI cable

You can use an HDMI cable to connect your computer, phone, or tablet to your TV.

What you need

To stream on your TV using an HDMI cable:

  1. Connect an HDMI cable to your phone, tablet, or computer (an adapter may be needed for your phone or tablet).
  2. Connect the other end of your HDMI cable to your TV.
  3. Open Max on your phone, tablet, or computer and start watching something.

Troubleshooting

'There's a problem with your device setup' error

Your setup (devices, cables, adapters, and software drivers) must be HDCP 2.1+ compliant in order to stream Max. If your setup isn't HDCP 2.1+ compliant, you'll get an error when you try to stream something.

Choose the device you're using:

Phone or tablet

If you're getting the device setup error on your phone or tablet, try updating Max. Here's how:

  • Android: Open the Play Store on your Android device and search for Max. If an app update is available choose Update. Installing Max from somewhere other than the official Google Play app store is not supported.
  • iOS: Open the App Store on your Apple device and search for Max. If an app update is available choose Update.
  • Amazon Fire tablet (Brazil and Mexico only): Open the Amazon Appstore on your Fire tablet and search for Max. If an app update is available, choose Update.

Once updated, try using Max again.

If this doesn't help and you're not using an HDMI cable, go to Troubleshoot the Max app.

Using an HDMI cable? If you're connecting your phone or tablet to your TV, here are some things to try:

  • Make sure your HDMI cable and adapter are HDMI 2.0+ compliant.
  • Disconnect and reconnect both ends of your HDMI cable.
  • Try using another HDMI cable.
  • Try using another HDMI port on your TV.
TV or streaming player

If you're getting the device setup error on your TV or streaming player, try these things:

  • Unplug your TV and streaming player (e.g. Roku or Apple TV), wait a minute, and then plug them back in again. Then, open Max and try watching something again.
  • Disconnect and reconnect both ends of your HDMI cable.
  • Try using another HDMI cable.
  • Try reversing the ends of your HDMI cable.
  • Try using another HDMI port on your TV.
  • Bypass your receiver or stereo equipment and connect your streaming device player directly to your TV.

If you still get the error message, make sure all components of your device setup (including set-top boxes, cables, adapters, TV or monitor, and audio equipment) are HDCP 2.1+ compliant (you'll need HDCP 2.2 to play titles in 4K UHD).

For help with your device, check your device documentation or contact support.

Computer

If you're getting the device setup error on your computer, try these things:

  • Check if there's an update available for your browser. To find out how to do this, search the Internet for update + browser name (i.e., 'update Chrome'). For more info, go to Troubleshoot Max.com
  • Disable browser plug-ins and add-ons. Then, close and reopen your browser before trying to play video again.
  • If your computer has multiple monitors, try streaming Max on your primary monitor.
  • Try using a different browser (Chrome, Firefox, Microsoft Edge, or Safari).

Using an HDMI cable? If you're connecting your computer to your TV, here are some things to try:

  • Disconnect and reconnect both ends of your HDMI cable.
  • Try using another HDMI cable.
  • Try using another HDMI port on your TV.
  • Unplug your TV, wait a minute, and then plug it back in again.

If you still get the error message, make sure your adapters, graphics card, software, drivers, video cables, and monitors are all HDCP 2.1+ compliant.

Max doesn't appear on TV

Here are some things to try:

  • Disconnect and reconnect both ends of your HDMI cable. If you're using an adapter, make sure it's securely connected to your HDMI cable.
  • Try using another HDMI cable.
  • Try reversing the ends of your HDMI cable.
  • Try using another HDMI port on your TV.
  • Make sure your TV is set to the correct HDMI source.
No sound or audio

Here are some things to try:

  • Try changing the audio source on your TV or audio receiver.
  • Try using another HDMI port on your TV or receiver.
  • Try using another HDMI cable.

For more help, go to Max audio issues.