Stream Max with an HDMI cable

If you're getting the device setup error on your phone or tablet, try updating Max. Here's how:

• Android: Open the Play Store on your Android device and search for Max. If an app update is available choose Update. Installing Max from somewhere other than the official Google Play app store is not supported.
• iOS: Open the App Store on your Apple device and search for Max. If an app update is available choose Update.
• Amazon Fire tablet: Open the Amazon Appstore on your Fire tablet and search for Max. If an app update is available, choose Update.

Once updated, try using Max again.

If this doesn't help and you're not using an HDMI cable, go to Troubleshoot the Max app.

Using an HDMI cable? If you're connecting your phone or tablet to your TV, here are some things to try:

• Make sure your HDMI cable and adapter are HDMI 2.0+ compliant.
• Disconnect and reconnect both ends of your HDMI cable.
• Try using another HDMI cable.
• Try using another HDMI port on your TV.

If you're getting the device setup error on your TV or streaming player, try these things:

• Unplug your TV and streaming player (e.g. Roku or Apple TV), wait a minute, and then plug them back in again. Then, open Max and try watching something again.
• Disconnect and reconnect both ends of your HDMI cable.
• Try using another HDMI cable.
• Try reversing the ends of your HDMI cable.
• Try using another HDMI port on your TV.
• Bypass your receiver or stereo equipment and connect your streaming player directly to your TV.

If you still get the error message, make sure all components of your device setup (including set-top boxes, cables, adapters, TV or monitor, and audio equipment) are HDCP 2.1+ compliant (you'll need HDCP 2.2 to play titles in 4K UHD).

For help with your device, check your device documentation or contact support.

If you're getting the device setup error on your computer, try these things:

• Check if there's an update available for your browser. To find out how to do this, search the Internet for update + browser name (i.e., 'update Chrome'). For more info, go to Troubleshoot Max.com
• Disable browser plug-ins and add-ons. Then, close and reopen your browser before trying to play video again.
• If your computer has multiple monitors, try streaming Max on your primary monitor.
• Try using a different browser (Chrome, Firefox, Microsoft Edge, or Safari).

Using an HDMI cable? If you're connecting your computer to your TV, here are some things to try:

• Disconnect and reconnect both ends of your HDMI cable.
• Try using another HDMI cable.
• Try using another HDMI port on your TV.
• Unplug your TV, wait a minute, and then plug it back in again.

If you still get the error message, make sure your adapters, graphics card, software, drivers, video cables, and monitors are all HDCP 2.1+ compliant.