Can I get a refund?

Refund policies vary by billing provider. Your billing provider is who you pay for your Max subscription.

First, find out who your Max subscription is billed through:

  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Subscription.
    • TV device: Choose the Settings icon cog and then Subscription.
      (Only Adult profiles can manage subscriptions.)
  2. Here you'll find who your subscription is billed through (top of screen):

To find your billing provider, you can also review your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.

Need help signing in? Go to Can't sign in.

What if the charge isn't what I expected?

If your charge looks different than you expected, here are a few possible reasons:

  • Applicable taxes are added to your subscription charge for the country where you started your subscription.
  • You may have a different plan or billing period than you thought. Which plan do I have?
  • Your promotional or discounted period may have ended and you were charged the then-current subscription rate.

If none of these reasons apply and your subscription is billed through WarnerMedia Direct Latin America, please contact us for help (instead of your payment service). If you're billed through another company, go to Unexpected subscription charge or contact them for help.