Add and manage Max profiles

Profile pictures
Custom profile pictures from HBO Max appear as a generic profile icon in Max (Max doesn't support custom profile pictures). You can choose from 350 character avatars.

For a more personalized experience, you can create up to 5 profiles for everyone in your household. Profiles keep track of what you've watched and what you'd like to watch.

There are two types of profiles: Adult and Kids. To edit a Kids profile and manage your Parent Code, go to All about Kids profiles.

Each profile has its own:

Choose a topic:

Add a profile
  1. In Max, choose your profile and then + New Profile (you may need to scroll right if you have more than 3 profiles).
  2. Select an avatar or choose Skip.
  3. Enter a name (between 1 and 14 characters).
  4. If you want to restrict what your child can watch, turn on Kids Mode.
  5. Choose Save.

Once saved, you can change the default ratings for a Kids profile. To find out how, go to Edit a Kids profile.

Edit a profile

Choose the device you're using:

Phone or tablet
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Here's what you can change:
    • Adult profile: Name, Profile PIN, and avatar.
    • Kids profile: Name, Kids Mode, Ratings, the Kid-Proof Exit setting, and avatar. For more info, go to All about Kids profiles.
  4. Make changes to the profile and choose Done.

Note  If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.

Computer
  1. At max.com, choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Here's what you can change:
    • Adult profile: Name, Profile PIN, and avatar.
    • Kids profile: Name, Kids Mode, Ratings, the Kid-Proof Exit setting, and avatar. For more info, go to All about Kids profiles.
  4. Make changes to the profile and choose Done.

Note  If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.

TV device
  1. In Max, choose your profile.
  2. Choose the Edit icon pencil below a profile.
  3. Here's what you can change:
    • Adult profile: Name, Profile PIN, and avatar.
    • Kids profile: Name, Kids Mode, Ratings, the Kid-Proof Exit setting, and avatar. For more info, go to All about Kids profiles.
  4. Make changes to the profile and choose Done.

Note  If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.

Delete a profile

Choose the device you're using:

Phone, tablet, or computer
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Choose Delete Profile and confirm the deletion.
    This will delete the profile and its info, such as My List and Continue Watching.
  4. Choose Done.

Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You also can't delete your first profile (created with your account), but you can edit it.

TV device
  1. In Max, choose your profile.
  2. Choose the Edit icon pencil below a profile.
  3. Choose Delete Profile and confirm the deletion.
    This will delete the profile and its info, such as My List and Continue Watching.
  4. Choose Done.

Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You also can't delete your first profile (created with your account), but you can edit it.

Switch profiles

Here's how to switch to another profile:

  1. In Max, choose your profile.
  2. Choose a different profile.
  3. If prompted, choose Exit Kids Profile and enter your 4-digit Parent Code to exit the Kids profile.

If you switch to an Adult profile with a Profile PIN, you'll need to enter the 4-digit PIN.

'Who's Watching' screen

Here's what happens when you open Max:

  • TV device: If the last profile used was a Kids profile, Max will open with this profile. If the last profile used was an Adult profile, you'll see the 'Who's Watching' screen.
  • Phone, tablet, or computer: Max always opens with the last profile used (you won't see the 'Who's Watching' screen).

You can add a Profile PIN to any Adult profile so that your children can't watch Max using that Adult profile.