Max account sharing
Max accounts are intended for the account holder (the person who created the account) and the people they live with.
If you don't live with the account holder, you need to sign up for your own Max account. For more info, go to How do I subscribe to Max?
You can share your Max account with the people who live with you (the people in your household).
People who don't live with you need to sign up for their own Max account.
Max accounts are intended for the account holder (the person who created the account) and the people they live with.
If you don't live with the Max account holder, you may get a message suggesting you create your own account and subscribe. You can subscribe at Max.com, using the Max app, or via an internet, mobile, or TV provider. For more info, go to How do I subscribe to Max?
If you live with the account holder and repeatedly get prompted to create your own account, please have the account holder contact us for help.
If someone outside of your household uses your account, the account holder may get an account sharing message or email. If this happens, we recommend changing your password and reviewing the devices using your account:
To make sure only you and the people you live with have access to your account, change your password. In the account sharing message or email, choose Reset Password or go to auth.max.com/account/edit/password. For more info, go to Change your password.
After you change your password, people in your household will need to sign in again with your new password.
To make sure only you and the people you live with have access to your account, review the devices that are signed in to your account. Here's how:
- Sign in to Max on your phone, tablet, or computer. Can't sign in?
- Choose your profile, then Account > Devices.
(Only Adult profiles can manage devices.) - Here you'll find a list of devices signed in to your account, including the profile name, sign-in date, and country.
- Don't own or use a device? Choose X beside a device to sign your account out of the device.
If you think someone outside of your household has access to your account, change your password. This will sign your account out of all other devices.
We use a combination of device, account, and profile information, including IP addresses, device IDs, and user activity to determine which devices are part of your household (the main location where you watch Max).
You can review the devices signed in with your Max account and sign out of some or all devices. To find out how, go to Manage your Max devices.
The number of devices people in your household can stream on at the same time depends on your subscription plan. For more info, go to Max subscription plans.
