How do I subscribe to Max?

Things to know

Sign up on your device

 

Choose how you'd like to sign up:

Max.com

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. Go to auth.max.com/product.
  2. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  3. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  4. Add your payment method and choose Start Subscription.
  5. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Go to max.com and sign in with your Max (or HBO Max) account. Can't sign in?
  2. Choose Start Streaming (if available).
  3. On the Welcome Back screen, choose Sign Up Now.
  4. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  5. Add your payment method and choose Start Subscription.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Android, Apple, or Amazon device

Are you a new or returning Max (or HBO Max) subscriber?

Note  Amazon Fire tablet is available in Brazil and Mexico only.

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  3. Fill out the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Note  Check with your app store to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Note  Check with your app store to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. Go to auth.max.com/product.
  2. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  3. Fill out the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  4. Add your payment method and choose Start Subscription.
  5. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Go to max.com and sign in with your Max (or HBO Max) account. Can't sign in?
  2. Choose Start Streaming (if available).
  3. On the Welcome Back screen, choose Sign Up Now.
  4. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  5. Add your payment method and choose Start Subscription.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Choose how you'd like to sign up:

Amazon Fire TV, Android TV, Apple TV, or Samsung TV

Are you a new or returning Max (or HBO Max) subscriber?

Note  Amazon Fire TV is available in Brazil and Mexico only. Samsung TV is available in select countries.

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  3. Finish signing up on your TV or your mobile device:
    Finish on your TV
    1. Choose Use Your Remote.
    2. Enter your email and create a password, then continue. You'll sign in with this info.
    3. Enter your first and last name and choose Create Account.
      Check your email and password message?
    Finish on your phone or tablet
    1. Do one of the following:
      • Scan the QR code on your TV with your phone's camera.
        -or-
      • On your phone or computer, go to max.com/signin. Then, enter the 6-character code from your TV. Code not working?
    2. Fill out the account form and choose Create Account. You'll sign in with this info.
      Check your email and password message?
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

LG Smart TV

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Now, on your phone or computer:

  3. Do one of the following:
    • Scan the QR code on your TV with your phone's camera.
      -or-
    • On your phone or computer, go to max.com/lge. Then, enter the 6-character code from your TV. Code not working?
  4. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  5. Complete the form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  6. Add your payment method and choose Start Subscription.
  7. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Now, on your phone or computer:

  4. Do one of the following:
    • Scan the QR code on your TV with your phone's camera.
      -or-
    • On your phone or computer, go to max.com/signin. Then, enter the 6-character code from your TV. Code not working?
  5. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  6. Complete the form and choose Create Account. You'll sign in with this info.
  7. Add your payment method and choose Start Subscription.
  8. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

PlayStation

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. In Max, choose Subscribe Now.
  2. Now, on your phone or computer:

  3. Do one of the following:
    • Scan the QR code on your TV with your phone's camera.
      -or-
    • On your phone or computer, go to max.com/sony. Then, enter the 6-character code from your TV. Code not working?
  4. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  5. Complete the form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  6. Add your payment method and choose Start Subscription.
  7. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Now, on your phone or computer:

  4. Do one of the following:
    • Scan the QR code on your TV with your phone's camera.
      -or-
    • On your phone or computer, go to max.com/signin. Then, enter the 6-character code from your TV. Code not working?
  5. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  6. Complete the form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  7. Add your payment method and choose Start Subscription.
  8. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Roku (in select countries)

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber

Subscribe

  1. Open Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  3. Next, you'll have two options:
    • Choose Continue to share your Roku account information (your name and email address).
    • Choose Cancel and enter your account information manually.
  4. Review your email address and create a password, then choose Continue.
  5. Review your name and choose Create Account.
    Check your email and password message?
  6. Follow the on-screen instructions to subscribe.
  7. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Instant sign up (new Roku device)

You can subscribe to Max when you activate your new Roku device. Here's how:

  1. Turn on your new Roku device and follow the on-screen setup instructions. Need help? Go to How to activate a Roku device.
  2. Enter your email address for your Roku account.
  3. On your phone or computer, open the email from Roku and select the activation link. Follow the instructions to create a new Roku account or log in to your existing account.
  4. On the Offers page, choose Max from the suggested channels and then choose Show offers.
    Note  You can also download the Max app from the Roku Channel Store and sign up.
  5. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  6. Confirm your subscription.
  7. Go back to your Roku device and open the Max app.
  8. Enter a password for your account and choose Create Password. You'll sign in using your Roku account email and the password you create.
  9. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Xbox

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Now, on your phone or computer:

  3. Do one of the following:
    • Scan the QR code on your TV with your phone's camera.
      -or-
    • On your phone or computer, go to max.com/xbox. Then, enter the 6-character code from your TV. Code not working?
  4. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  5. Complete the form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  6. Add your payment method and choose Start Subscription.
  7. Choose Start Streaming and you're ready to watch Max.

Once you subscribe, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Now, on your phone or computer:

  4. Do one of the following:
    • Scan the QR code on your TV with your phone's camera.
      -or-
    • On your phone or computer, go to max.com/signin. Then, enter the 6-character code from your TV. Code not working?
  5. Choose a subscription plan and billing period, then continue.
    A free trial period is not included.
  6. Complete the form and choose Create Account. You'll sign in with this info.
  7. Add your payment method and choose Start Subscription.
  8. Choose Start Streaming and you're ready to watch Max.

Once you've signed up, you can sign in and stream Max on all your favorite devices. Your subscription will auto-renew on a recurring basis until you cancel.

Need help? Go to Troubleshooting.

 

Sign up through a provider

Subscription plans vary by provider. For a complete list of providers, go to Max providers.

Choose how you'd like to sign up:

Amazon Prime Video Channels

Amazon Prime members can add Max to Prime Video Channels. To subscribe through Amazon Prime, go to amazon.com/channels/max. When you sign up, you can choose the Standard or Basic with ads monthly plan.

Once you add Max, you can stream all of Max using the Prime Video app. To stream using the Max app, download the Max app and follow the Connect your provider steps.

Note  Amazon Prime Video Channels are available in Brazil and Mexico only.

Other TV provider

Contact your TV provider to add HBO or Max to your TV package. For a complete list of providers, go to max.com/provider.

Once you add HBO or Max to your TV package, download the Max app, and follow the Connect your provider steps.

 

Troubleshooting

'Check your email address and password' message

If you get this message, there may already be a Max (or HBO Max) account with the email address you entered.

In this case, do one of the following:

  • Sign in. Sign in using the email address you entered on the 'Create Your Account' screen. If you have trouble signing in, try resetting your password.
  • Enter another email address. Enter a different email address for your Max account.

If you're still having trouble subscribing, contact us.

Code not working?

If the 6-character code isn't working, here are some things to try:

  • Try using a different browser (Chrome, Firefox, Microsoft Edge, or Safari).
  • Try using a private or incognito browser window.
  • Enter the code from your TV on your computer instead of your phone (or vice versa).
  • Try signing up on a different device.
Can't stream after resubscribing?

Try signing out and then back in again. Here's how:

  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then choose Sign Out.
    • TV device: Choose the Settings icon cog (lower left) and then Sign Out.
  2. Sign in to Max and try to watch something.

If this doesn't help, go to Fix a Max subscription issue.

I'm getting a payment error

If you're signing up at max.com, go to Can't add a payment method.

If you're signing up through the Max app, check with your app store to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

If you're signing up through another provider, check with them to find out what payment methods they accept.

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.

You can also choose Audio Challenge to secure your account another way.

'That email address can’t be used' message

If you get this message, you may have signed up for a Max (or HBO Max) account in another country or region with the email address you entered. To fix this issue, do one of the following:

Enter another email address. Enter a different email address for your Max account.

Change your account email. Sign in at max.com/account and change your email to a different email address. Then, go back to the Create Your Account screen and enter your original email address.