Can't sign in to Max

Try signing in to Max on another supported device (computer or TV).

1. On the sign-in screen, choose Forgot Password?
2. Enter your Max (or HBO Max) account email and then choose Submit. Forgot your account email?
3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
4. Open the most recent Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.
6. Now, sign in to Max using your account email and new password.

If you signed up through Apple, try restoring your subscription. Here's how:

1. Open the Max app on the Apple device where you subscribed to Max.
2. Choose Sign In.
3. Apple TV: Choose Use Email Address and then Restore Purchase.
4. iPhone or iPad: Choose Sign In and then Restore Purchase.

If we find an active Max subscription in the Apple App Store, we'll sign you into your Max account.

Try clearing the Max cache:

Delete the Max app from your phone or tablet and install it again. Then, open Max and try signing in again.

If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google's Set date & time article or Apple's iPhone: Change time or iPad: Change time article.

Try signing in to Max on another supported device (phone, tablet, or TV).

1. Go to max.com/login and choose Forgot Password?
2. Enter your Max (or HBO Max) account email and then choose Submit. Forgot your account email?
3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
4. Open the most recent Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.
6. Now, sign in to Max using your account email and new password.

• Make sure you're using a supported browser.
• Check to see if there's an update available for your browser. To find out how to do this, search the internet for update + the name of your browser (i.e., update Chrome).

Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari). This will help determine if the issue is limited to a particular browser.

1. Clear your browser's cookies for max.com. To find out how to do this, search your browser's help for 'cookies.'
2. Close and reopen your browser.
3. Go to max.com and try signing in again.

If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft's How to set your time article or Apple's Change date & time article.

Try signing in to Max on another supported device (phone, tablet, or computer).

1. Go to max.com/forgot-password.
2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
4. Open the most recent Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.
6. Now, sign in to Max using your account email and new password.

If you signed up through Apple, try restoring your subscription. Here's how:

1. Open the Max app on the Apple device you used to subscribe to Max (or HBO Max).
2. If you're using an Apple TV, choose Use Email Address.
3. On the sign-in screen, choose Restore Purchase.
4. If we find an active Max subscription in the app store, we'll sign you into your Max account.

If the 6-digit code isn't working, here are some things to try:

• Open a private or incognito browser window and then go to max.com/signin.
• Try signing in another way (e.g. Use Email Address or scan the QR code on your TV).
• Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).

Delete the Max app from your TV device and then reinstall Max from the app store. Then, open Max and try signing in again.

If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').