Change a Google-billed subscription

If you subscribed on an Android device, here's what you need to know about changing your Google-billed subscription.

Billed through another provider? Go to Change your Max subscription.

Google billing Q&A

Which plan do I have?
  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Subscription.
    • TV device: Choose the Settings icon cog (lower left) and then Subscription.
      (Only Adult profiles can manage subscriptions.)
  2. Here you'll find your current plan. Explore Max plans.

To change your Google-billed plan, go to How do I change my plan?

Need help signing in? Go to Can't sign in.

When is my next billing date?

Your subscription automatically renews on your next billing date. Here's how to find your next billing date:

  1. Open the Play Store on your Android phone or tablet or go to play.google.com.
  2. Choose your profile icon.
  3. Choose Payments & subscriptions and then Subscriptions.
  4. Find Max in your list of subscriptions and take note of your next payment date.
How do I cancel?
Things to know
  • Your Max subscription automatically renews until you cancel it.
  • Deleting the Max app does not cancel your subscription.
  • Cancel your subscription at least 24 hours before your next billing date to avoid further charges.

Here's how to cancel your Google-billed subscription:

Android phone or tablet
  1. Open the Play Store app on the device where you started your subscription.
  2. Choose your profile icon.
  3. Choose Payments & subscriptions and then Subscriptions.
  4. Choose Max and then Cancel subscription.
Pause payments
Instead of canceling, you can pause your subscription for up to 3 months. Google won't bill you and you won't be able to stream while your subscription is paused. You can continue streaming until your subscription is paused at the end of your current billing period.
Web
  1. Go to g.co/play/subscriptions.
  2. Make sure you're signed in to the Google account that has your Max subscription. (To switch accounts, choose your profile icon and then Switch account).
  3. Find Max in your list of subscriptions.
  4. Choose Manage and then Cancel Subscription.
Pause payments
Instead of canceling, you can pause your subscription for up to 3 months. Google won't bill you and you won't be able to stream while your subscription is paused. You can continue streaming until your subscription is paused at the end of your current billing period.

Once canceled, you should get an email from Google confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. You can resubscribe to Max at any time.

For more help, go to Google's Change a Google Play subscription article.

Can't find your Max subscription?

Try these things:

  • Go to the Android device where you started your Max subscription to see which Google account you're signed in with.
  • Check your Google Play order history. To learn more, go to Google's Order history article.
How do I change my payment method?

To find out how to change your payment method, go to Google's Change payment method article.

How do I view my billing history?

To find out how to view your billing history, go to Google's Order history article.

How do I change my plan?

To change your plan, cancel your subscription and resubscribe with a different plan. Here's how:

  1. Cancel your subscription through Google Play.
  2. Wait for your subscription to expire.
  3. Once your subscription has expired, resubscribe to Max and choose a different plan and/or billing period.
My subscription is paused. What should I do?

If you're getting a 'Subscription Paused' message, it may be due to a payment error (or you may have paused your subscription).

Need billing help? Go to Google Play Help.

Additional questions

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