Change a WarnerMedia-billed subscription

Here's how to find your plan and change it:

1. Sign in to Max on your phone, tablet, or computer. Can't sign in?
2. Choose your profile and then Subscription.
   (Only Adult profiles can manage subscriptions.)
3. Here you'll find your current plan. Explore Max plans.

Now, to change your plan or billing period:

4. Choose Change Your Plan.
5. If prompted, sign in to your Max account.
6. Choose a subscription plan and billing period.

Once your subscription is updated, you'll get an email confirming the change.

No change plan option?  Take note of who your subscription is billed through (Step 3 above) and go to How do I change plans?

When will my plan change take effect?

The effective date depends on the change:

• If you change to a lower-priced plan or Monthly billing, your plan change will happen on your next billing date.
• If you change to a higher-priced plan or Yearly billing, your plan change happens immediately. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.

Note  If you change from a higher-priced monthly plan to a lower-priced plan with a yearly billing period, your plan change will happen on your next billing date.

Can I cancel a plan change?

If the change isn't effective immediately, you can cancel your pending plan change. To do this, go back to Subscription (Step 2 above) and choose Cancel Pending Plan. You can also sign in at max.com/subscription and choose Cancel Pending Plan.

Your subscription automatically renews on your next billing date. Here's how to find your next billing date:

1. In Max, do one of the following:
   • Phone, tablet, or computer: Choose your profile and then Subscription.
   • TV device: Choose the Settings icon and then Subscription.
     (Only Adult profiles can manage subscriptions.)
2. If your subscription is billed through WarnerMedia, you'll find your upcoming payment date.

If your subscription is billed through another provider, go to Manage a Max subscription.

To cancel your Max subscription:

1. Do one of the following:
   • Phone or tablet: Go to max.com/subscription and sign in to your account.
   • Computer: Go to max.com and sign in to your account. Then, choose your profile and Subscription.
     (Only Adult profiles can manage subscriptions.)
2. Choose Cancel Your Subscription.
3. Confirm your cancellation and take note of your expiration date.

Once canceled, you'll get an email confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. If you change your mind about canceling, you can go back to Subscription (Step 1 above) and choose Resume Your Subscription.

No cancel option? Take note of who your subscription is billed through (Step 1 above) and go to Cancel Max.

Need help signing in? Go to Can't sign in.

1. Do one of the following:
   • Phone or tablet: Go to max.com/subscription and sign in to your account.
   • Computer: Go to max.com and sign in to your account. Then, choose your profile and Subscription.
     (Only Adult profiles can manage subscriptions.)
2. Choose Update Your Payment Method.
3. Add your payment info and save your changes.
   Need help? Go to Can't change or add payment.

Your updated payment info will be used for your next subscription charge.

No update payment option? Take note of who your subscription is billed through (Step 1 above) and go to Change your payment.

Need help signing in? Go to Can't sign in.

Payment error? If you're getting a payment error, try the following:

If the above solutions don't help, please contact your bank or financial institution to find out why the payment method might be failing.