Can't sign in to Max

If you're having trouble signing in to your Max (or HBO GO) account, choose the device you're using below. If you have the Mobile plan, choose Phone or tablet below.

Can't access your account email?

If your account email has a typo or you no longer have access to your email address, please contact us.

Choose the device you're using:

You may need to try more than one of these solutions:

Try another device

Try signing in to Max on another plan-supported device (tablet, computer, or TV).

Try another sign-in method

If you have both an email and mobile number associated with your account, try signing in another way (email and password, or your mobile number).

Reset your password

On the Sign In screen, choose Forgot Password?
Enter your Max (or HBO GO) account email and then choose Submit. Forgot your account email?
Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
Didn't get the email?
Open the most recent Password Reset email and choose Reset Your Password.
Enter a new password and then choose Create Password.

Now, sign in to Max using your account email and new password. You can also add your mobile number to your account as an additional sign-in method.

If you need help resetting your password, go to Can't reset password.

Apple: Restore your subscription

If you signed up through Apple, try restoring your subscription. Here's how:

Open the Max app on the Apple device you used to subscribe to Max (or HBO GO).
If you're using an Apple TV, choose Use Email Address.
On the Sign In screen, choose Restore Purchase.

If we find an active Max subscription in the Apple App Store, we'll sign you into your Max account.

Android or Amazon Fire: Clear cache

Try clearing the Max cache:

Android phone or tablet

On your Android device, go to Settings.
Choose Search and type Max.
Choose Max from the search results.
Choose Storage & cache or Storage.
Choose Clear cache.
Open Max and try signing in again.

Amazon Fire tablet

On your Amazon Fire tablet, go to Settings > App & Games > Manage All Applications.
Choose Max from the list of apps.
Choose Force Stop.
Choose Clear Cache.
Choose Clear Data.
Open Max and try signing in again.

Delete and reinstall Max

Delete the Max app from your phone or tablet and install it again. Then, open Max and try signing in again.

You may need to try more than one of these solutions:

Try another device

Try signing in to Max on another plan-supported device (phone, tablet, or TV).

Try another sign-in method

If you have both an email and mobile number associated with your account, try signing in another way (email and password, or your mobile number).

Reset your password

Go to Max.com/login and choose Forgot Password?
Enter your Max (or HBO GO) account email and then choose Submit. Forgot your account email?
Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
Didn't get the email?
Open the most recent Password Reset email and choose Reset Your Password.
Enter a new password and then choose Create Password.

Now, sign in to Max using your account email and new password. You can also add your mobile number to your account as an additional sign-in method.

If you need help resetting your password, go to Can't reset password.

Update your browser

Make sure you're using a supported browser.
Check to see if there's an update available for your browser. To find out how to do this, search the internet for update + the name of your browser (e.g., update Chrome).

Try another browser

Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari). This will help determine if the issue is limited to a particular browser.

Clear cookies and cache

Clear your browser's cookies for max.com. To find out how to do this, search your browser's help for 'cookies.'
Close and reopen your browser.
Go to Max.com and try signing in again.

If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

You may need to try more than one of these solutions:

Try another device

Try signing in to Max on another supported device (phone, tablet, or computer).

Try another sign-in method

If you have both an email and mobile number associated with your account, try signing in another way (email and password, or your mobile number).

Reset your password

Go to Max.com/forgot-password.
Enter your Max (or HBO GO) account email and choose Submit. Forgot your account email?
Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
Didn't get the email?
Open the most recent Password Reset email and choose Reset Your Password.
Enter a new password and then choose Create Password.

Now, sign in to Max using your account email and new password. You can also add your mobile number to your account as an additional sign-in method.

If you need help resetting your password, go to Can't reset password.

Apple: Restore your subscription

If you signed up through Apple, try restoring your subscription. Here's how:

Open the Max app on the Apple device you used to subscribe to Max (or HBO GO).
If you're using an Apple TV, choose Use Email Address.
On the Sign In screen, choose Restore Purchase.
If we find an active Max subscription in the app store, we'll sign you into your Max account.

TV code not working?

If the 6-character code isn't working, here are some things to try:

Open a private or incognito browser window and then go to Max.com/signin.
Try signing in another way (e.g., choose Use Max Mobile App).
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
Enter the code from your TV at Max.com/signin on your computer instead of your phone (or vice versa).

Delete and reinstall Max

Delete the Max app from your TV device and then reinstall Max from the app store. Then, open Max and try signing in again.

Additional troubleshooting

Can't reset your password?

If you need help resetting your password, go to Can't reset password.

Didn't get a text with one-time code?

If you're signing in with your mobile number, you should get a new text message after entering your mobile number. If you didn't get a text message, try the following:

Make sure the mobile number you entered is correct. You need to add your mobile number to your account before you can sign in with your mobile number.
Choose Get New Code to send another text message. You should get a new text message within 1 minute.
Make sure your phone can receive text messages (check your cell phone signal strength and make sure Airplane mode is turned Off).
Make sure your phone is not set to block messages from unknown senders.
Try restarting your phone.

Still need help? Try signing in with your account email and password.

'Your device time is out of sync' message

If you get this message, make sure the date and time are correct on your device. For help, find your device below:

Android phone or tablet: Go to Google's Set date & time article.
iPhone or iPad: Go to Apple's iPhone: Change time or iPad: Change time article.
Windows computer: Go to Microsoft's How to set your time article.
Mac computer: Go to Apple's Change date & time article.
TV device: Search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.