How do I subscribe to Max?

Things to know

Sign up on your device

Choose how you'd like to sign up:

Max.com

Here's how to subscribe to Max:

  1. Go to max.com/product.
  2. Choose a subscription plan and billing period, then continue.
  3. On the Get Started screen, enter an email address for your Max account (if you already have a Max or HBO Max account, enter your account email).
  4. Do one of the following:
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. Choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Android, Apple, or Amazon device

Are you a new or returning Max (or HBO Max) subscriber?

Note Subscriptions through Amazon are not available in all countries. If you can't subscribe via the Amazon Appstore, you can sign up at max.com.

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
  3. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Note Check with your app store to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Choose a subscription plan and billing period, then continue.
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Note Check with your app store to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Here's how to subscribe to Max:

  1. Go to max.com/product.
  2. Choose a subscription plan and billing period, then continue.
  3. On the Get Started screen, enter an email address for your Max account (if you already have a Max or HBO Max account, enter your account email).
  4. Do one of the following:
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. Choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Choose how you'd like to sign up:

Amazon Fire TV, Android TV, Apple TV, or Samsung TV

Are you a new or returning Max (or HBO Max) subscriber?

Note Subscriptions through Amazon are not available in all countries. If you can't subscribe via the Amazon Appstore, you can sign up at max.com.

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Choose a subscription plan and billing period, then continue.
  3. Finish signing up on your phone or TV:
    Use a Code (finish on your phone)

    To finish signing up on your phone:

    1. Do one of the following:
      • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
        -or-
      • On your phone or computer, go to max.com/signup. Then, enter the 6-digit code from your TV. TV code not working?
    2. Complete the account form and choose Create Account. You'll sign in with this info. Check your email and password message?
    Use Email Address (finish on your TV)

    To finish signing up on your TV:

    1. Choose Use Email Address.
    2. Enter your first and last name, then continue.
    3. Enter your email address and password, and choose Create Account. You'll sign in with this info.
      Check your email and password message?
  4. Follow the on-screen instructions to subscribe.
  5. On your TV, choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Choose a subscription plan and billing period, then continue.
  4. Follow the on-screen instructions to subscribe.
  5. Choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Hisense VIDAA TV

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to max.com/vidaa. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. On your TV, choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to max.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. On your TV, choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

LG Smart TV (in select countries)

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to max.com/lge. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. Choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to max.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. Choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Xbox

Are you a new or returning Max (or HBO Max) subscriber?

New subscriber
  1. Open Max and choose Subscribe Now.
  2. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to max.com/xbox. Then, enter the 6-digit code from your TV. TV code not working?
  3. Choose a subscription plan and billing period, then continue.
  4. Complete the account form and choose Create Account. You'll sign in with this info.
    Check your email and password message?
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. On your TV, choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Returning subscriber
  1. Open Max and sign in to your Max (or HBO Max) account. Can't sign in?
  2. Choose Renew Subscription.
  3. Do one of the following:
    • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
      -or-
    • On your phone or computer, go to max.com/signin. Then, enter the 6-digit code from your TV. TV code not working?
  4. Choose a subscription plan and billing period, then continue.
  5. Add your payment method and start your subscription.
    Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
  6. >On your TV, choose Start Streaming and you're ready to watch Max.

Now you can sign in and stream Max on any supported device. Your subscription will continue until you cancel it.

Need help? Go to Troubleshooting.

Sign up through a provider

Subscription plans vary by provider. For a complete list of providers, go to Max providers.

Internet, mobile, or TV provider

Contact your internet, mobile, or TV provider to sign up for Max. For a list of providers, go to Max providers.

Once you've signed up for Max, download the Max app and Activate your Max subscription.

Troubleshooting

'Check your email address and password' message

If you get this message, there may already be a Max (or HBO Max) account with the email address you entered.

In this case, do one of the following:

  • Sign in. Sign in using the email address you entered on the 'Create Your Account' screen. If you have trouble signing in, try resetting your password.
  • Enter another email address. Enter a different email address for your Max account.

If you're still having trouble subscribing, contact us.

TV code not working?

If the 6-digit code isn't working, here are some things to try:

  • Try scanning the QR code on your TV with your phone's camera app.
  • Try using a different browser (Chrome, Firefox, Microsoft Edge, or Safari).
  • Try using a private or incognito browser window.
  • Try signing up on a different device.
Can't stream after resubscribing?

Try signing out and then back in again. Here's how:

  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then choose Sign Out.
    • TV device: Choose the Settings icon cog (lower left) and then Sign Out.
  2. Sign in to Max and try to watch something.

If this doesn't help, go to Fix a Max subscription issue.

I'm getting a payment error

If you're signing up at max.com, go to Can't add a payment method.

If you're signing up through the Max app, check with your app store to find out which payment methods are accepted. Not all payment methods are accepted for recurring subscriptions.

If you're signing up through another provider, check with them to find out what payment methods they accept.

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.

'That email address can't be used' message

If you get this message, you may have signed up for a Max (or HBO Max) account in another country or region with the email address you entered. To fix this issue, do one of the following:

Enter another email address. Enter a different email address for your Max account.

Change your account email. Sign in at max.com/account and change your email to a different email address. Then, go back to the Create Your Account screen and enter your original email address.

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