Download Max shows and movies

What you need:

• Platinum or Standard plan
• An internet connection (a strong Wi-Fi connection is best)
• Phone or tablet with enough storage space

Here's how to download a show or movie:

1. Sign in to Max on your phone or tablet. Can't sign in?
2. Find something to download and choose the Download icon .
   No Download icon? This means the show or movie isn't available to download, or you have the Basic with Ads plan. Which plan do I have?
3. The Download icon updates to show you the download progress. To cancel a download, choose the Download progress icon and then Cancel.

1. In Max, choose the Downloads icon .
   If the current profile is an Adult profile, you'll find downloads for each profile on your device. Kids profiles can only watch shows and movies downloaded by their profile.
2. Choose the download that you want to watch.

Once you start watching a download, you have 48 hours to finish watching it before it expires. Unwatched downloads expire after 30 days. Once expired, you can renew or delete the download.

Need help? Go to Can't play a download.

When you travel to another country, you can watch shows and movies that you've already downloaded. Here's how:

1. Before you travel, download shows and movies on your phone or tablet.
2. While traveling, open Max and choose the Downloads icon .
3. Choose the download you want to watch.

You can stream and download shows and movies in countries and regions where Max is available. For more info, go to Where is Max available?

When a download expires, you'll need to renew it before you can watch it. Here's how:

1. In Max, choose the Downloads icon .
2. Choose the Expired download icon on the download you want to renew.
3. Choose Renew Download (an internet connection is needed to renew a download).

Need help? Go to Can't renew a download.

Things to know

• Unwatched downloads expire 30 days after downloading (or when a show or movie leaves Max).
• Once you start watching a download, you have 48 hours to finish watching it before it expires.
• You can renew a download multiple times.

1. In Max, choose the Downloads icon .
2. Then, do one of the following:
   • Choose the Download complete icon beside a download and then choose Delete Download.
   • Choose the series name, the Edit button, choose the X beside the episode(s) you want to delete, and then choose Done.

To change the video quality of downloads:

1. In Max, choose your profile.
2. Choose App Settings > Download Settings > Video Quality.
3. Choose a download quality: Good, Better, or Best (the default setting is Good).

This setting applies to all profiles on your phone or tablet.

Because downloads use a large amount of data, downloading is limited to Wi-Fi connections by default. To allow downloads over a cellular network:

1. In Max, choose your profile.
2. Choose App Settings > Download Settings.
3. Turn off Download over Wi-Fi only.

This setting applies to all profiles on your phone or tablet.

First, make sure the download hasn't expired (if expired, connect to the internet and renew the download).

Next, try the following steps on your phone or tablet:

1. Make sure you're signed in.
2. Close the Max app.
3. Turn on Airplane mode.
4. Turn off Wi-Fi.
5. Open Max and try playing a download.

If this doesn't help and you're using an Android phone or tablet, try clearing the Max cache. Here's how:

1. On your Android phone or tablet, open Settings.
2. Choose Search and type Max.
3. Select Max from the search results.
4. Choose Storage & cache or Storage.
5. Choose Clear cache.
6. Open Max, sign in, and try playing a download.

To renew a download you need to be:

• Located in a country where Max is available
• Signed in to Max
• Connected to the internet

If a title is no longer available on Max, you can't renew the download. In Max, use search to find out if a title is available.