My provider isn't listed

Here’s how to find your provider on the Connect Your Provider screen:

  • In the ‘Search for your provider’ box, type your provider’s name. Then, scroll up and choose your provider from the search results.

  • Below the company logos and search box, scroll down through the list of providers.


Provider Q&A

Do I need to connect my provider?

It depends on how you get Max (or HBO):

  • App store or - No, you don’t need to connect your provider. Instead, you can sign in with your Max (or HBO Max) account email and password. If you need help signing in, go to Can’t sign in.
  • Internet, mobile, or TV provider – Yes, you need to connect your provider account before signing in to Max.
What is a provider?

Your provider is who you're subscribed through and who bills you for Max (or HBO). For a list of providers, go to Max providers.

How do I exit the 'Connect Your Provider' screen?

To leave the Connect Your Provider screen:

  1. Do one of the following:
    • Android phone, tablet, or Choose the Max icon (upper-left corner).
    • iPhone or iPad: Choose Cancel (top of screen) > Cancel (if needed) > OK.
  2. Choose Sign In.
Where is Comcast?

For Comcast, choose the Xfinity logo on the Connect Your Provider screen or type Xfinity in the search box.

Can’t connect your provider?

If you found your provider and can't connect them, go to Can't connect provider.