My provider isn't listed

If you get Max through a TV, internet, or wireless provider, you need to connect your provider account (with your Max subscription) before signing in to Max.

If your provider is not listed on the max.com/provider screen, it may be because:

  • You may need to choose View All or scroll down and search for your provider.
  • You may need to sign in with your Max or HBO Max account (instead of Connecting your provider).
  • Your provider may not support Max at this time.

Your provider is who you're subscribed through and who bills you for Max. For a list of providers, go to Max providers.

Choose how you subscribed:

Max or HBO Max app (or max.com)

If you subscribed through an app store (Amazon, Apple, Google, Roku, or Samsung) or at max.com, choose Sign In instead of Connect Your Provider. Then on the sign-in screen, enter your account email and password and choose Sign In.

If you need help signing in, go to Can't sign in to Max.

TV, internet, or wireless provider

If you get Max through a TV, internet, or wireless provider, you need to connect your provider account before signing in to Max.

If your provider is not listed on the max.com/provider screen, they may not support Max at this time. For a list of providers, go to Max providers.

Xfinity (provided by Comcast)
On the Connect Your Provider screen, choose Xfinity.

If you need help connecting your provider account, go to Can't connect provider.