Connect your provider

If you get Max through an internet, mobile, or TV provider, you need to connect your provider account (with your Max subscription) before signing in to Max.

Already have an account?
If you already have a Max (or HBO Max) account, sign in with your account email and password.

Choose the device you're using:

Here's how to connect your provider:

  1. Open Max, choose Sign in and then Connect.
    Already signed in? Choose your profile and then Sign Out.
  2. iPhone or iPad
    Choose Allow to let Max use your TV provider info from iOS Settings. Or, choose Don't Allow to select your provider in Max.
  3. Choose the company you get Max (or HBO) through, or type their name in the Search box. My provider isn't listed.
  4. On your provider's sign-in screen, enter your provider account info and choose Sign In.
    Need help? Go to Troubleshooting.
  5. If prompted to create your account, do one of the following:
    • New subscribers: Complete the account form and choose Create Account.
    • Current and returning subscribers: Enter your Max (or HBO Max) email address and choose Create Account. Then, on the Account Found screen choose Verify Email Address. Need help? Account found message.
  6. Choose Start Streaming, who's watching, and you're ready to stream.

If you added a password to your Max account, you can sign in on any supported device using your account email and password.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message
  • Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your internet, mobile, or TV account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?
  • Apple iPhone or iPad: Try removing your TV provider from your iOS device settings, and then try connecting your provider again. On your iOS device, go to Settings > TV Provider > Remove TV Provider. Once removed, try connecting your provider again.
'Account found' message

If the email address you entered is already associated with a Max (or HBO Max) account, you'll have two options:

Verify Email Address
  1. Choose Verify Email Address.
  2. Check your inbox for an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
  3. In Max, enter the code from the email and choose Submit Code.
  4. Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

  • Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
  • Choose Resend One-Time Code on the enter code screen and check your email again.
Create New Account

To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.

'Provider account already in use' message

If you get this message when connecting your provider, it means your provider account is already linked to a Max account. Instead of connecting your provider, try signing in with your Max account email and password.

If you're not sure which email is associated with your Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

  1. Go to your internet, mobile, or TV provider's website.
  2. Sign in with your provider account.
    Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
  3. After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.
Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Here's how to connect your provider:

  1. Go to max.com/login on your computer.
    Already signed in? Choose your profile and then Sign Out.
  2. On the right, choose the company you get Max (or HBO) through or choose View All and search for your provider.
    My provider isn't listed.
  3. On your provider's sign-in screen, enter your provider account info and choose Sign In. Need help? Go to Troubleshooting.
  4. If prompted to create your account, do one of the following:
    • New subscribers: Complete the account form and choose Create Account.
    • Current and returning subscribers: Enter your Max (or HBO Max) email address and choose Create Account. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message.
  5. Choose Start Streaming, who's watching, and you're ready to stream.

If you added a password to your Max account, you can sign in on any supported device using your account email and password.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message

Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?

'Account found' message

If the email address you entered is already associated with a Max (or HBO Max) account, you'll have two options:

Verify Email Address

To use the email with your Max account, you'll need to verify the email address. Here's how:

  1. Choose Verify Email Address.
  2. Check your inbox for an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
  3. In Max, enter the code from the email and choose Submit Code.
  4. Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

  • Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
  • Choose Resend One-Time Code on the enter code screen and check your email again.
Create New Account

To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.

'Provider account already in use' message

If you get this message when connecting your provider, it means your provider account is already linked to a Max account. Instead of connecting your provider, try signing in with your Max account email and password.

If you're not sure which email is associated with your Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

  1. Go to your internet, mobile, or TV provider's website.
  2. Sign in with your provider account.
    Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
  3. After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.
Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Have another device?
These steps are easier on your phone, tablet, or computer. After you connect your provider, you can sign in on your TV using your Max email and password.

Here's how to connect your provider:

  1. Install the Max app on your TV device.
  2. Open Max and choose Connect Your Provider.
    Already signed in? Choose the Settings icon cog (lower left) and then Sign Out.
    Apple TV: Choose Allow to let Max use your TV provider info from iOS Settings. Or, choose Don't Allow to select your provider from the list.
  3. Stay on the screen with the QR code while you grab your phone or computer.
  4. Now, on your phone or computer:

  5. Do one of the following:
  6. Choose the company you get Max (or HBO) through, or type their name in the Search box. If you're using a computer, choose View All and search for your provider. My provider isn't listed.
  7. On your provider's sign-in screen, enter your provider account info and sign in. Need help? Go to Troubleshooting.
  8. If prompted to create your account, do one of the following:
    • New subscribers: Complete the account form and choose Create Account.
    • Current and returning subscribers: Enter your Max (or HBO Max) email address and choose Create Account. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message.
  9. On your TV, choose Start Streaming, who's watching, and you're ready to stream.

If you added a password to your Max account, you can sign in on any supported device using your account email and password.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message
  • Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?
  • Apple TV: Try removing your TV provider from your Apple TV settings, and then try connecting your provider again. On your Apple TV, go to Settings > Users and Accounts > TV Provider > Remove TV Provider.
'Account found' message

If the email address you entered is already associated with a Max (or HBO Max) account, you'll have two options:

Verify Email Address

To use the email with your Max account, you'll need to verify the email address. Here's how:

  1. Choose Verify Email Address.
  2. Check your inbox for an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
  3. In Max, enter the code from the email and choose Submit Code.
  4. Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

  • Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
  • Choose Resend One-Time Code on the enter code screen and check your email again.
Create New Account

To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.

Code not working?

If the 6-character code isn't working, here are some things to try:

  • Open a private or incognito browser window and then go to max.com/providers.
  • Get a new code. To do this, go back and choose Connect again on your TV device.
  • Enter the code from your TV at max.com/providers on your computer instead of your phone (or vice versa)
  • Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).

If this doesn't help, try the Connect provider steps on a different device (computer or phone). Once you connect to your provider (and create a Max account), you can sign in on your TV using your Max email and password.

'Provider account already in use' message

If you get this message when connecting your provider, it means your provider account is already linked to a Max account. Instead of connecting your provider, try signing in with your Max account email and password.

If you're not sure which email is associated with your Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

  1. Go to your internet, mobile, or TV provider's website.
  2. Sign in with your provider account.
    Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
  3. After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.
Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Still need help? Go to Can't connect provider.

Sign in to provider prompt

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. If you're asked to sign in to your provider, choose Connect Your Provider, then choose your provider, and sign in to your provider account.