Manage a Max subscription

Max subscriptions are available through many providers. How you manage or change your subscription depends on who bills you. If you know who bills you, skip to Step 2.

Step 1: Find who bills you

Here's how to find who bills you for Max:

  1. Do one of the following:
    • Web: Go to and sign in (if needed). Can't sign in?
    • Phone, tablet, or computer: In Max, choose your profile and then Subscription.
    • TV device: In Max, choose the Settings icon cog, (lower left) and then Subscription.
  2. Here you'll find who your subscription is billed through (top of screen).

You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.

Step 2: Manage your subscription

If you're billed through us (WarnerMedia Direct Latin America), here's how to manage your subscription:

  1. Go to and sign in (if needed). Can't sign in?
  2. If you're billed through WarnerMedia, you'll find:

If you don't have these options, take note of who you're billed through (top of screen) and find them below.

Third-party billing

Find who your subscription is billed through below:

  • Amazon Appstore (Brazil and Mexico only)
  • Apple
  • Google Play
  • Roku
  • Samsung TV
  • Prime Video Channels (Brazil, Colombia, and Mexico only): Sign in to your Amazon account at
  • Internet, mobile, or TV provider: Sign in to your provider's website, go to their Help Center, or contact your provider.

Looking for something else?

Need help signing in? Go to Can't sign in.