Max Kid-Proof Exit and Parent Code

Kid-Proof Exit is an optional setting to keep your child from leaving their Kids profile. When this option is turned on, a 4-digit Parent Code is required to exit the Kids profile and switch to another profile. Your account has just one Parent Code.

A Profile PIN is an optional setting to keep other members of your household from using a profile. For more info, go to Add or change your Profile PIN.

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When Kid-Proof Exit is turned on, you'll need a 4-digit Parent Code to exit the Kids profile.

Here's how to add or reset your account's Parent Code.

Choose the device you're using:

  1. Go to max.com/parentcode and sign in (if needed).
    Need help signing in?
  2. Enter a new 4-digit Parent Code and choose Save.

Your Parent Code applies to all Kids profiles with Kid-Proof Exit turned on.

  1. In Max, choose your profile.
  2. Choose the Edit icon pencil below a Kids profile.
  3. Turn on Kid-Proof Exit.
  4. Create Parent Code (if applicable) and enter a 4-digit code, then Save.
  5. Choose Reset Parent Code (if applicable) and enter a 4-digit code, then Save.
  6. Choose Done.

Apple TV: You can create or reset a Parent Code using your phone, tablet, or computer.

Your Parent Code applies to all Kids profiles with Kid-Proof Exit turned on.

Choose the device you're using:

  1. If your account doesn't have a Parent Code, go to Add or reset a Parent Code.
  2. Go to max.com/editprofiles and sign in (if needed).
    Need help signing in?
  3. Choose a Kids profile.
  4. Turn Kid-Proof Exit on or off, then choose Done.

When Kid-Proof Exit is turned on, a 4-digit Parent Code is required to exit the Kids profile.

  1. In Max, choose your profile.
  2. Choose the Edit icon pencil below a Kids profile.
  3. Turn Kid-Proof Exit on or off.
  4. Choose Reset Parent Code (if applicable) and enter a 4-digit code, then Save.
  5. Choose Done.

When Kid-Proof Exit is turned on, a 4-digit Parent Code is required to exit the Kids profile.

Apple TV: You can turn on Kid-Proof Exit using your phone, tablet, or computer.

Troubleshooting

If you forgot your Parent Code and can't exit a Kids profile, reset your Parent Code. Here's how:

  1. Go to max.com/parentcode and sign in (if needed).
    Need help signing in?
  2. Enter a new 4-digit Parent Code and choose Save.

If you forgot your Parent Code, you can reset it. Here's how:

  1. Go to max.com/parentcode and sign in (if needed).
    Need help signing in?
  2. Enter a new 4-digit Parent Code and choose Save.

If you forgot or don't know your Max password, try resetting your password. If this doesn't help, go to Can't reset password.