Can't reset Max password
If you're having trouble resetting your password, find your problem below:
When you reset your password, you should get a Max Password Reset email within a few minutes.
If you don't get a password reset email, try the following:
First, search all inbox folders (including Promotions, Junk, and Spam) for an email with the subject: Your Max Password Reset Link. The email is sent by Max (max@service.max.com).
A different email may be associated with your Max (or HBO Max) account.
Try the reset password steps again with another email address of yours. Here's how:
- Go to max.com/forgot-password.
- Enter another email address of yours and choose Submit. Forgot your account email?
- Wait a few minutes and check your inbox for a Max Password Reset email.
- Open the most recent Max Password Reset email and choose Reset Your Password.
- Enter a new password and choose Save. Reset link expired?
Now, sign in to Max with your account email and new password.
If you don't get a Max Password Reset email, try these steps for each of your email accounts.
If you're signed in to Max on a device, here's how to find your account email:
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Account.
- TV device: Choose the Settings icon
and then Account.
- Here you'll find your account email.
Now, to reset your password:
- Go to max.com/forgot-password and enter your account email.
If you still don't get a password reset email, please contact us for help.
If the reset password link doesn't work, make sure you open the most recent Max Password Reset email you received. The subject for the password reset email includes the time: Your Max Password Reset Link as of < time >.
If this doesn't help, try using a different browser. Here's how:
- On a different computer, phone, or tablet, open the most recent Max Password Reset email that you received.
- Choose Reset Your Password.
- Enter a new password and choose Save.
If you still can't reset your password, please contact us for help.
If you get an expired link message, try the following:
- Make sure you open the most recent Max Password Reset email you received and choose Reset Your Password. The subject for the password reset email includes the time: Your Max Password Reset Link as of < time >.
- Reset your password again (go to max.com/forgot-password and enter your account email).
Password reset links expire 24 hours after you request them, or when you request a new password.
Still need help? Please contact us for help.
