Activate your Max Subscription
New subscription? If you recently signed up for Max (or HBO) through an internet, mobile, or TV provider, you need to activate Max before you can start streaming Max.
Here's what you need to do:
Step 1: Activate Max
When you sign up through an internet, mobile, or TV provider, your provider will give you instructions on how to activate Max. If you don't have activation instructions, choose your provider below or contact them for help activating Max. (Your provider is who you signed up for Max through).
Step 2: Create or link your account
To create your Max account:
- On the Welcome to Max screen, enter an email address for your Max account and choose Continue.
(If you previously had Max or HBO Max, follow the Returning subscribers steps below.) - Complete the Create Your Account form and choose Create Account. You'll sign in with this info.
- Choose Start Streaming and you're ready to stream.
Now, you can sign in on any supported device using your Max email and password.
To link your new subscription to your existing Max (or HBO Max) account, do the following:
- On the Welcome to Max screen, enter the email address for your existing Max (or HBO Max) account and choose Continue.
- Check your inbox for an email from Max with a one-time code (email subject: Your One-Time Max Code).
- On the One-Time Code screen, enter the code from the email.
- Confirm that you want to connect the subscription billed through your provider to your existing Max account.
- Choose Start Streaming and you're ready to stream.
Now, you can sign in on any supported device using your Max email and password.
Didn't get the one-time code email?
- Search all of your inbox folders for an email from Max (including your Promotions, Junk, and Spam folder).
- Choose Get New Code on the enter code screen and check your email again.
Still need to subscribe? Go to How do I subscribe to Max?
Troubleshooting
'Can't verify your subscription' message
- Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your TV, internet, or wireless account on your provider's website and make sure Max is included. If this doesn't help, contact your internet, mobile, or TV provider for help.