Can I get a refund?

Refund policies vary by billing provider. Your billing provider is who you pay for your Max base subscription or add-on.

First, find out who your Max base subscription or add-on is billed through:

  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Subscription.
    • TV device: Choose the Settings icon cog and then Subscription.
      (Only Adult profiles can manage subscriptions.)
  2. Here you'll find who your base subscription and add-on (if applicable) is billed through:
    • Amazon Appstore (in select countries): Contact Amazon and ask about their return policy.
    • Apple: Go to Apple's Request a refund article.
    • Google Play: Go to Google's Learn about refunds article.
    • Samsung: Contact us with regard to any refund requests.
    • HBO Nordic AB: If you have a yearly subscription then your payments will auto-renew on a yearly basis. You can cancel your yearly subscription with effect from any time after the first 12 months by turning off "auto-renew" in your account and you'll then receive a prorated refund.
      If you are a monthly subscriber then you can also cancel your subscription at any time by turning off "auto-renew" in your account. Your subscription will be cancelled at the end of your then-current month.
      If there's an unexpected charge or you have any billing concerns, please contact us for help.
    • Other provider: Contact your billing provider and ask about their refund policy.

To find your billing provider, you can also review your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.

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What if the charge isn't what I expected?

If your charge looks different than you expected, here are a few possible reasons:

  • You may have a different plan or billing period than you thought. Which plan do I have?
  • Your promotional or discounted period may have ended and you were charged the then-current subscription rate.
  • You may have the Sports Add-On, which may be billed separately from your base plan subscription charge.
  • Where applicable, taxes are included in your subscription charge for the country where you started your subscription.

If none of these reasons apply and your subscription is billed through us (HBO Nordic AB), please contact us for help (instead of your payment service). If you're billed through another company, go to Unexpected subscription charge or contact them for help.