Fix a Max subscription issue

If you have an active Max subscription and can't watch Max, try the solutions below.

Check your subscription status

Make sure your Max subscription is active. Here's how:

In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription. Can't sign in?
- TV device: Choose the Settings icon and then Subscription.
  (Only Adult profiles can manage subscriptions.)
Here you'll find who your subscription is billed through (top of the screen).
If your subscription is active and billed through Max directly, you’ll find your upcoming payment date. Otherwise, find who your subscription is billed through below:
- Apple: Open the Settings app on your iOS device, choose your name, then Subscriptions, and find your Max subscription status.
- Google Play: Sign in at g.co/play/subscriptions and find your Max subscription status.
- Other provider: Sign in to your internet, mobile, or TV provider account to check the status of your Max subscription. If you need help, contact your provider.

If your Max subscription is active, try signing out of Max (the next solution).

Sign out and sign in again

Try signing out and back in to Max. Here's how:

In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then choose Sign Out.
- TV device: Choose the Settings icon and then Sign Out.
Sign in to Max.

Apple: Restore your app store purchase

If you get Max through the Apple App Store, try restoring your app store subscription.

Open Max on the Apple device where you started your subscription.
Sign out of your account:
- iPhone or iPad: Choose your profile and then Sign Out.
- Apple TV: Choose the Settings icon and then Sign Out.
Choose Sign In.
On your Apple TV, choose Use Email Address.
On the sign-in screen, choose Restore Purchase. If we find an active Max subscription in the app store, we'll restore it and sign you into your Max account.

If you get this message, try the following:

Make sure you have a Max subscription in the Apple App Store. To do this, open the Settings app on your iOS device and tap your name. Then, tap Subscriptions and find Max in your list of subscriptions.
Make sure you're signed in on your Apple device with the Apple ID that has your Max subscription.
Check your Apple purchase history. To learn more, go to Apple's Purchase history article.