Activate your Max Subscription
New subscription?: If you recently signed up for Max (or HBO) through an internet, mobile, or TV provider, you need to activate Max before you can start streaming Max.
Here's what you need to do:
Step 1: Activate Max
When you sign up through an internet, mobile, or TV provider, your provider will give you instructions on how to activate Max. If you don't have activation instructions, choose your provider below or contact them for help activating Max. (Your provider is who you signed up for Max through).
Step 2: Create or link your account
To create your Max account,
- On the Welcome to Max screen, enter an email address for your Max account and choose Continue.
(If you previously had Max or HBO GO, follow the Returning subscribers steps below.) - Complete the Create Your Account form and choose Create Account. You’ll sign in with this info.
- Choose Start Streaming and you’re ready to stream.
Now, you can sign in on any plan-supported device using your Max email and password. You can also add your mobile number to your account as an additional sign-in method.
Singapore subscribers: If you're 21 or older, you'll be prompted to add a Profile PIN to your account. This PIN is required to access R21 content. For more info, go to Max Profile PIN.
To link your new subscription to your existing Max (or HBO GO) account, do the following:
- On the Welcome to Max screen, enter the email address for your existing Max or HBO GO account and choose Continue.
- Check your inbox an email from Max with a one-time code (email subject: Your One-Time Max Code).
- On the One-Time Code screen, enter the code from the email.
- Confirm that you want to connect the subscription billed through your provider to your existing Max (or HBO GO) account.
- Choose Start Streaming and you're ready to stream.
Now, you can sign in on any plan-supported device using your Max email and password. You can also add your mobile number to your account as an additional sign-in method.
Didn't get the one-time code email?
- Search all of your inbox folders for an email from Max (including your Promotions, Junk, and Spam folder).
- Choose Get New Code on the enter code screen and check your email again.
Singapore subscribers: If you're 21 or older, you'll be prompted to add a Profile PIN to your account. This PIN is required to access R21 content. For more info, go to Max Profile PIN.
Still need to subscribe? Go to How do I subscribe to Max?
Troubleshooting
If you get this message, here are some things to try:
- Go back to your provider activation page, and try following the activate link again.
- Make sure that Max is included with your provider subscription.
If none of these help, please contact your provider for support.
Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your TV, internet, or wireless account on your provider's website and make sure Max is included. If this doesn't help, contact your internet, mobile, or TV provider for help.
If you get this message, there may already be a Max (or HBO GO) account with the email address you entered. Go back and enter your email address on the Welcome to Max screen and choose Continue (then sign in to this account).
