Sign in to Max

How are you trying to sign in?

If you're signing in with your mobile number, you should get a new text message after entering your mobile number. If you didn't get a text message, try the following:

• Make sure the mobile number you entered is correct. You need to add your mobile number to your account before you can sign in with your mobile number.
• Choose Get New Code to send another text message. You should get a new text message within 1 minute.
• Make sure your phone can receive text messages (check your cell phone signal strength and make sure Airplane mode is turned Off).
• Make sure your phone is not set to block messages from unknown senders.
• Try restarting your phone.

Still need help? Try signing in with your account email and password.

Make sure your account has an active Max subscription. For help with this, go to Fix a subscription issue.

If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google’s Set date & time article or Apple’s iPhone: Change time or iPad: Change time article.

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.

How are you trying to sign in?

If you're signing in with your mobile number, you should get a new text message after entering your mobile number. If you didn't get a text message, try the following:

• Make sure the mobile number you entered is correct. You need to add your mobile number to your account before you can sign in with your mobile number.
• Choose Get New Code to send another text message. You should get a new text message within 1 minute.
• Make sure your phone can receive text messages (check your cell phone signal strength and make sure Airplane mode is turned Off).
• Make sure your phone is not set to block messages from unknown senders.
• Try restarting your phone.

Still need help? Try signing in with your account email and password.

Make sure your account has an active Max subscription. For help with this, go to Fix a Max subscription issue.

If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft’s How to set your time article or Apple’s Change date & time article.

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.

Scan the QR code on your TV to sign in. Here's how:

1. Stay on the TV screen with the QR code while you grab your phone or computer.
2. Do one of the following:
   • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone.
     iPhone or Android QR steps.
     -or-
   • On your phone or computer, go to max.com/signin. Then, enter the 6-digit code from your TV. Code not working?

Now, on your phone or computer:

3. Enter your Max (or HBO GO) account email or mobile number, and then choose Continue.
   Email or mobile number doesn't look right?
   Note You can add your mobile number to your account as an additional sign-in method.
4. Do one of the following:
   • Email address: Enter your password and choose Sign in.
     Email or password doesn't look right?
   • Mobile number: Open the text message that was just sent to your mobile number and enter the 6-digit verification code. Didn't get a text message?
5. On your TV, choose who's watching and you're ready to stream.

Need help? Go to Troubleshooting.

TV code not working?

If the 6-digit code isn't working, here are some things to try:

• Open a private or incognito browser window and then go to max.com/signin.
• Try signing in another way (e.g. choose Max Mobile App).
• Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
• Enter the code from your TV at max.com/signin on your computer instead of your phone (or vice versa).

Sign in on your TV using the Max app on your phone or tablet. Here's how:

1. On your phone or tablet, open Max and sign in (if needed). Keep the Max app open and active.

Then, on your TV device:

2. On the Sign In screen, choose Use Max Mobile App (on the left).
   (This option is not available on all TV devices.)
3. Stay on the Sign In screen while you grab your phone or tablet.

Now, on your phone or tablet:

4. Go back to Max and choose Allow when asked if your TV can sign in to your Max account.
   You'll be signed in on your TV.
5. Go back to your TV, choose who's watching and you're ready to stream.

Sign in on your TV using your email address. Here's how:

1. On the Sign in screen, choose Use Email Address (on the left).
2. Enter your Max (or HBO GO) account email and password, and then choose Continue.
   Email or password doesn't look right?
   If you have trouble entering your info on your TV, press the Select or OK button on your remote to open the on-screen keyboard.
3. Choose who's watching and you're ready to stream.

Sign in on your TV using your mobile number (if you've added your mobile number to your account). Here's how:

1. On the Sign In screen, choose Use Mobile Number (on the left).
2. Enter your mobile number (with area code) that's associated with your Max account, and then choose Continue.
   'Mobile number doesn't look right' message?
3. Enter the 6-digit code sent to your mobile number, and then choose Submit.
   Didn't get a text message?
4. Choose who's watching and you're ready to stream.

To sign in to a different Max account, choose the Settings icon (lower left) and then Sign Out.

How are you trying to sign in?

If you're signing in with your mobile number, you should get a new text message after entering your mobile number. If you didn't get a text message, try the following:

• Make sure the mobile number you entered is correct. You need to add your mobile number to your account before you can sign in with your mobile number.
• Choose Get New Code to send another text message. You should get a new text message within 1 minute.
• Make sure your phone can receive text messages (check your cell phone signal strength and make sure Airplane mode is turned Off).
• Make sure your phone is not set to block messages from unknown senders.
• Try restarting your phone.

Still need help? Try signing in with your account email and password.

Make sure your account has an active Max subscription. For help with this, go to Fix a subscription issue.

If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.