Change a Max-billed subscription
If you subscribed at Max.com (or via HBO GO), here's what you need to know about changing your Max-billed subscription.
Max billing Q&A
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon
and then Subscription.
(Only Adult profiles can manage subscriptions.)
- Here you'll find your current subscription plan.
To change your plan, go to How do I change my plan?
Need help signing in? Go to Can't sign in.
Your subscription automatically renews on your next billing date. Here's how to find your next billing date:
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon and then Subscription.
(Only Adult profiles can manage subscriptions.)
- If your subscription is billed through us, you'll find your upcoming payment date.
If your subscription is billed through another provider, go to Manage a Max subscription.
- Your Max subscription automatically renews until you cancel it.
- Deleting the Max app does not cancel your subscription.
- Cancel your subscription at least 24 hours before your next billing date to avoid further charges.
To cancel your Max subscription:
- Do one of the following:
- Phone or tablet: Go to max.com/subscription and sign in to your account.
- Computer: Go to max.com and sign in to your account. Then, choose your profile and Subscription.
(Only Adult profiles can manage subscriptions.)
- Choose Cancel Your Subscription.
No cancel option? Take note of who your subscription is billed through (top of screen) and go to Cancel Max. - Confirm your cancellation and take note of your expiration date.
Once canceled, you'll get an email confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. If you change your mind about canceling, you can go back to Subscription (Step 1 above) and choose Resume Your Subscription.
Need help signing in? Go to Can't sign in.
Here's how to get your payment history:
- Go to max.com and sign in (if needed).
- Choose your profile and then Subscription.
(Only Adult profiles can manage subscriptions.) - If your subscription is billed through us, choose Payment History.
- Choose the payment date to get a receipt.
If your subscription is billed through another provider, go to their Help Center or contact them for help.
If your subscription charge isn't what you expected, go to Unexpected subscription charge. If you would like an HBO GO payment receipt, please contact us (you'll need to provide payment details before we email you a receipt).
- Do one of the following:
- Phone or tablet: Go to max.com/subscription and sign in to your account.
- Computer: Go to max.com and sign in to your account. Then, choose your profile and Subscription.
(Only Adult profiles can manage subscriptions.)
- Choose Update Your Payment Method.
No update payment option? Take note of who your subscription is billed through and go to Change your payment. - Add your payment info and save your changes.
Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
Need help? Go to Can't change or add payment.
Your updated payment info will be used for your next subscription charge.
Need help signing in? Go to Can't sign in.
- Support international transactions
- Support recurring online payments (some prepaid cards do not support recurring payments)
- Be issued in the country where you started your subscription
- Be an accepted payment method (for a list, go to Try another payment method)
Note Some prepaid cards don't support recurring payments.
Payment error? If you're getting a payment error, try the following:
Make sure all of your payment details are correct (e.g. make sure what you're submitting matches what's on your card):
- Name, card number, expiration date, and security code
Try the following:
- Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
-or- - Try using an incognito or private browser window. To do this, open a new incognito or private window, then sign in at max.com/subscription. Choose Update Payment Method. Enter your payment information and choose Save.
Try using a computer instead of your phone or vice versa.
The following payment methods are accepted: American Express, Discover, Visa, Mastercard, JCB (Singapore), and UnionPay (Hong Kong).
If the above solutions don't help, please contact your bank or financial institution to find out why the payment method might be failing.
- Sign in to Max on your phone, tablet, or computer. Can't sign in?
- Choose your profile and then Subscription.
(Only Adult profiles can manage subscriptions.) - Choose Change Your Plan and sign in (if needed).
No change plan option? Take note of who your subscription is billed through (top of screen) and go to How do I change plans? - Choose a subscription plan and billing period.
Once your subscription is updated, you'll get an email confirming the change.
The effective date depends on the change:
- If you change to a lower-priced plan, your plan change will happen on your next billing date.
- If you change to a higher-priced plan, your plan change happens immediately. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.
- If you only change your billing period, your change will happen on your next billing date.
Note If you change from a higher-priced monthly plan to a lower-priced plan with a yearly billing period, your plan change will happen on your next billing date.
If the change isn't effective immediately, you can cancel your pending plan change. To do this, go back to Subscription (Step 2 above) and choose Cancel Pending Plan. You can also sign in at max.com/subscription and choose Cancel Pending Plan.
