Max audio issues

Audio for shows and movies on Max is available in stereo, 5.1 surround sound, or Dolby Atmos depending on your subscription plan. By default, Max automatically plays the highest quality audio available for your device and subscription plan.

To change the audio language, go to Subtitles, captions, and audio.

Dolby Q&A

What do I need to stream Dolby Atmos?

You can watch select titles with Dolby Atmos audio on supported devices with the Ultimate plan. To find out if a title is available in Dolby Atmos, choose the title in Max and look for Dolby Atmos on the description screen.

Supported Dolby Atmos devices

All devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

Which devices support Dolby Digital Plus?

Dolby Digital Plus audio is available on the following devices:

  • Amazon Fire TV
  • Android TV
  • Apple TV
  • Google Chromecast Ultra
  • Hisense VIDAA TVs
  • LG TV
  • Samsung TV (models that support Dolby Digital Plus)

Troubleshooting

Before you begin, try playing a different show or movie. If the sound issue is limited to a particular show or movie, please contact us and let us know.

If you're still having audio issues, choose your device below:

Phone or tablet

Here are some things to try:

  • Turn up the volume using the volume up button on your phone or tablet.
  • Plug in headphones to check if there's sound.
  • Try turning off Bluetooth on your device to make sure your device isn't sending audio to a Bluetooth accessory (in Settings on your Android or iOS device).
  • Make sure the Do Not Disturb option on your device isn't turned on.
  • Try restarting your phone or tablet.

Mobile plan (in select countries) With the Mobile plan, 5.1 surround sound and Dolby Atmos are not available.

Computer

Here are some things to try:

  • Check the volume control in Max on your computer to make sure the volume isn't muted or set low.
  • If you're using external speakers, check your speaker cables and the volume control.
  • Check your computer's audio output device.
  • Update your browser to the latest version. To find out how to do this, go to Troubleshoot Max.
  • Try another supported device.
Amazon Fire TV

Try switching the audio setting on your device to stereo sound. To do this, on your Amazon Fire TV go to Settings > Display & Sounds > Audio > Dolby Digital Output and then choose Dolby Digital Plus OFF.

More things to try:

  • Update the Max app. To do this, open the app store on your device and search for Max. If there's an app update available, choose update or download. For more help, find your device on the Troubleshoot Max page.
  • Restart your device. Unplug your streaming device (e.g., Apple TV), wait a minute, and plug it back in again.
  • Disconnect and reconnect both ends of your HDMI cable.
  • Try reversing the ends of your HDMI/optical cable or try using a different cable.
  • Try using another HDMI port on your TV or receiver.
  • Make sure your TV monitor and sound system also support Dolby Atmos audio.

Note For Dolby Atmos audio, all devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

Apple TV

By default, Apple TV uses the best audio format available. If surround sound isn't working, try changing the audio format to Dolby Digital 5.1. To do this, on your Apple TV go to Settings > Video and Audio > Audio Format and turn on Change Format. Here you can choose Dolby Digital 5.1 (instead of Use Best Available).

If changing the audio format to Dolby Digital 5.1 doesn't help, try changing the Audio Format to Stereo. For more info about audio settings, go to Apple's Play audio in Dolby Atmos or surround sound article.

More things to try:

  • Update the Max app. To do this, open the app store on your device and search for Max. If there's an app update available, choose update or download. For more help, find your device on the Troubleshoot Max page.
  • Restart your device. Unplug your streaming device (e.g., Apple TV), wait a minute, and plug it back in again.
  • Disconnect and reconnect both ends of your HDMI cable.
  • Try reversing the ends of your HDMI/optical cable or try using a different cable.
  • Try using another HDMI port on your TV or receiver.
  • Make sure your TV monitor and sound system also support Dolby Atmos audio.

Note For Dolby Atmos audio, all devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

Other TV devices

Here are some things to try:

  • Try switching the audio on your device to stereo sound.
  • Update the Max app. To do this, open the app store on your device and search for Max. If there's an app update available, choose update or download. For more help, find your device on the Troubleshoot Max page.
  • Restart your device. Unplug your streaming device (e.g., Apple TV), wait a minute, and plug it back in again.
  • Disconnect and reconnect both ends of your HDMI cable.
  • Try reversing the ends of your HDMI/optical cable or try using a different cable.
  • Try using another HDMI port on your TV or receiver.
  • Make sure your TV monitor and sound system also support Dolby Atmos audio.

Note For Dolby Atmos audio, all devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

HDMI error?
If you're getting an HDCP error, try bypassing your receiver or stereo equipment by connecting your streaming device directly to your TV. For more info, go to Stream with an HDMI cable.
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