Help keep your account secure
Here are some recommendations to help keep your Max account secure.
Personal information
Max will never ask for personal information such as your Max account password or payment information. If you receive any communication (e.g. texts, emails, social posts, or phone calls) that ask for personal information, it's likely a phishing scam.
Here's how to spot phishing attempts:
- You're asked to purchase something (including gift cards, pre-paid credit cards, or crypto currency).
- You're asked to participate in an offer that's exclusive only to you.
- You're asked to pay through a third-party website.
- You're asked to click on a URL you haven't visited before. If you clicked on a link, don't enter any information.
If you're concerned you've accidentally shared personal information with a party pretending to be Max, here's what you can do:
- Contact your local authorities and bank to report any fraudulent activity.
- Contact us to share the details of the phishing attempt.
More security tips
You can help protect your account by following these suggestions:
Password recommendations
Your password should be:
- Unique to Max. Don't use a password that you use with other websites or apps.
- At least 10 characters with no more than 4 repeating characters in a row.
To help keep your Max account secure, it's a good idea to periodically change your password.
Need help changing your account password? Go to Change your email or password.
Don't share your account info
Members of your household can sign in to your account and stream Max on different devices. Your account email and password should not be shared with anyone outside your household.
If you think your account is being used without your permission, go to Stop unwanted use of your account.
Sign out of unused devices
Regularly review the list of devices using your account and remove devices that you no longer use or own. For more info, go to Manage your devices.
Check your account email address
Make sure your account email address is correct. This way you'll get important emails about your account—like the email we send if you need to reset your password.
Need help changing your account email? Go to Change your email or password.
