Help keep your account secure

Here are some recommendations to help keep your Max account secure.

Personal information

Max will never ask for personal information such as your Max account password or payment information. If you receive any communication (e.g. texts, emails, social posts, or phone calls) that ask for personal information, it's likely a phishing scam.

Here's how to spot phishing attempts:

• You're asked to purchase something (including gift cards, pre-paid credit cards, or crypto currency).
• You're asked to participate in an offer that's exclusive only to you.
• You're asked to pay through a third-party website.
• You're asked to click on a URL you haven't visited before. If you clicked on a link, don't enter any information.

If you're concerned you've accidentally shared personal information with a party pretending to be Max, here's what you can do:

• Contact your local authorities and bank to report any fraudulent activity.
• Contact us to share the details of the phishing attempt.

More security tips

You can help protect your account by following these suggestions:

Password recommendations

Your password should be:

• Unique to Max. Don't use a password that you use with other websites or apps.
• At least 10 characters with no more than 4 repeating characters in a row.

To help keep your Max account secure, it's a good idea to periodically change your password.

Need help changing your password? Go to Change your account info.

Don't share your account info

Members of your household can sign in to your account and stream Max on different devices.

Mobile plan (in select countries): With the Mobile plan, you can only stream Max on one phone or tablet at once.

Your account email and password should not be shared with anyone outside your household.

If you think your account is being used without your permission, go to Stop unwanted use of your account.

Mobile phone recommendations

To help keep your Max account secure, it’s a good idea to periodically change your screen lock password or turn on the biometric (fingerprint) screen lock on your phone. Your phone with Max should not be shared with anyone outside your household.

Sign out of unused devices

Regularly review the list of devices using your account and remove devices that you no longer use or own. For more info, go to Manage your devices.

Add an account email and password

Signing in to Max with your mobile number is only available in South East Asia. You can add an email and password to your account as an additional sign-in method. Here's how:

1. Sign in to Max on your phone, tablet or computer. Can't sign in?
2. Choose your profile and then Account.
3. Choose Add Email Address and Password.
4. Enter an email address and password, and then choose Save.

Now you can sign in to Max with your email address or phone number.

Check your account email address

Make sure your account email address is correct. This way you'll get important emails about your account—like the email we send if you need to reset your password.

Need help changing your account email? Go to Change your account info.