Forgot my Max email or password

If you're having trouble signing in, use the following info to reset your password or find your account email address.

Can't access your account email?
If your account email has a typo or you no longer have access to your email address, please contact us.

Reset your password

If you don't know your Max or HBO Max password, you can reset it. You need to have access to your account email in order to reset your password.

To reset your password, choose the device you're using:

Phone, tablet, or computer
  1. In Max (or at Max.com), choose Sign In and then Forgot Password? on the sign-in screen.
  2. Enter your Max or HBO Max account email and choose Submit. Forgot your account email?
  3. Check your inbox for a Password Reset email sent by Max. This email should arrive within a few minutes.
  4. Open the Password Reset email and choose Reset Your Password.
  5. Enter a new password and then choose Create Password.

Now, sign in with your account email and your new password.

No password reset email? If you don't get a Password Reset email, go to Can't reset password.

Apple TV
  1. Open Max on your Apple TV and choose Sign In.
  2. Choose Use Your Remote.
  3. Choose Forgot Password?
  4. Enter your Max or HBO Max account email and choose Submit. Forgot your account email?
  5. Check your inbox for a Password Reset email sent by Max. This email should arrive within a few minutes.
  6. Open the Password Reset email and choose Reset Your Password.
  7. Enter a new password and then choose Create Password.

Now, sign in with your account email and your new password.

No password reset email? If you don't get a Password Reset email, go to Can't reset password.

Find your account email

If you don't know your Max or HBO Max account email, here are a few things to try:

Search your email
  • Search all of your email accounts for an email from Max (if you previously subscribed to HBO Max, try searching for HBO Max). Once you find the email account associated with Max or HBO Max emails, try signing in with this email address.
  • Be sure to search all inbox folders (including Promotions and Spam).
Find your account email in Settings

If you're signed in on a device, here's how to find your account email:

  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Account.
    • TV device: Choose the Settings icon cog (lower left) and then Account.
  2. Take note of your account email address.
Try another email address

Do you have another email address that could be associated with your account? If you do, try these steps:

  1. Go to max.com/forgot-password.
  2. Enter another email address of yours and choose Submit.
  3. Wait a few minutes and check your inbox for a Password Reset email sent by Max.

If there's an account associated with the email that you entered, you'll get a Password Reset email. If you don't get this email, try these steps for each of your email accounts.

Mistyped email or no longer have access

If your account email has a typo or you no longer have access to your email address, please contact us.