Forgot my Max email or password

1. In Max (or at Max.com), choose Sign In and then Forgot Password? on the sign-in screen.
2. Enter your Max or HBO Max account email and choose Submit. Forgot your account email?
3. Check your inbox for a Password Reset email sent by Max. This email should arrive within a few minutes.
4. Open the Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.
   Your new password should be at least 10 characters with no more than 4 repeating characters in a row.

Now, sign in to Max with your account email and your new password.

If you don't get a Password Reset email from max@service.max.com within a few minutes, go to Can't reset password.

1. Open Max on your Apple TV and choose Sign In.
2. Choose Use Your Remote.
3. Choose Forgot Password?
4. Enter your Max or HBO Max account email and choose Submit. Forgot your account email?
5. Check your inbox for a Password Reset email sent by Max. This email should arrive within a few minutes.
6. Open the Password Reset email and choose Reset Your Password.
7. Enter a new password and then choose Create Password.
   Your new password should be at least 10 characters with no more than 4 repeating characters in a row.

Now, sign in to Max with your account email and your new password.

If you don't get a Password Reset email from max@service.max.com within a few minutes, go to Can't reset password.

• Search all of your email accounts for an email from Max (if you previously subscribed to HBO Max, try searching for HBO Max).
• Be sure to search all inbox folders (including Promotions and Spam).

Once you find the email account associated with Max or HBO Max emails, try signing in with this email address.

If you're signed in on a device, here's how to find your account email:

1. In Max, do one of the following:
   • Phone, tablet, or computer: Choose your profile and then Account.
   • TV device: Choose the Settings icon and then Account.
2. Take note of your account email address.

Do you have another email address that could be associated with your account? If you do, try these steps:

1. Go to max.com/forgot-password.
2. Enter another email address of yours and choose Submit.
3. Wait a few minutes and check your inbox for a Password Reset email sent by Max.

If there's an account associated with the email that you entered, you'll get a Password Reset email. If you don't get this email, try these steps for each of your email accounts.