Can't reset Max password

If you get Max through a TV, internet, or wireless provider, you need to connect your provider account (with your Max subscription) before signing in to Max.

Go to Connect your provider and complete the steps to get signed in to Max.

• Search all of your email accounts for an email from Max (if you previously subscribed to HBO Max, try searching for HBO Max). Once you find the email account associated with Max or HBO Max emails, try signing in with this email address.
• Be sure to search all inbox folders (including Promotions and Spam).

Do you have another email address that could be associated with your account? If you do, try these steps:

1. Go to max.com/forgot-password.
2. Enter another email address of yours and choose Submit.
3. Wait a few minutes and check your inbox for a Password Reset email sent by Max.

If there's a Max or HBO Max account associated with the email that you entered, you'll get a Password Reset email. If you don't get this email, try these steps for each of your email accounts.

If you're signed in on a device, here's how to find your account email:

1. In Max, do one of the following:
   • Phone, tablet, or computer: Choose your profile and then Account.
   • TV device: Choose the Settings icon and then Account.
2. Take note of your account email address.
3. Go to max.com/forgot-password, enter your account email, and then choose Submit.
4. Wait a few minutes and check your inbox for a Password Reset email sent by Max.

If you signed up through the Apple App Store using the Max app, try restoring your subscription. Here's how:

1. Open the Max app on the Apple device where you subscribed.
2. Choose Sign In.
3. If you're using an Apple TV device, choose Use Your Remote.
4. On the sign-in screen, choose Restore Purchase.

If we find an active Max subscription in the Apple App Store, we'll sign you into your Max account.