Add, change, or reset a Profile PIN

You can lock your Adult profile so that a PIN is required to access your profile. An Adult profile is any profile with Kids Mode turned off.

When your profile is locked, your 4-digit Profile PIN must be entered to access your profile. Locked profiles have a Lock icon closed padlock beside the avatar.

Choose a topic:

Lock or unlock your profile

You can keep other people in your household from using your Adult profile by locking your profile.

To lock or unlock your profile, choose the device you're using:

Phone, tablet, or computer
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose an Adult profile (a profile with Kids Mode turned off).
  3. To lock or unlock your profile, choose Lock Profile.
  4. If prompted, enter your account password and choose Submit.
    To reset your password, go to Forgot my password.
  5. If prompted, enter a 4-digit Profile PIN and choose Save.
  6. Choose Done.

When your profile is locked, you'll need to enter your Profile PIN to switch to your profile.

TV device
  1. In Max, choose your profile.
  2. Do one of the following:
    • Choose the Edit icon pencil below the Adult profile you want to edit.
    • Apple TV: Choose Edit and then the Adult the profile you want to edit.
  3. To lock or unlock your profile, choose Lock Profile.
  4. If prompted, enter your account password. To open the on-screen keyboard, press the Select or OK button on your remote.
    To reset your password, go to Forgot my password.
  5. If prompted, enter a 4-digit Profile PIN and choose Save.
  6. Scroll down and choose Done.

When your profile is locked, you'll need to enter your Profile PIN to switch to your profile.

Change or reset your Profile PIN

Choose the device you're using:

Phone, tablet, or computer
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose an Adult profile (a profile with Kids Mode turned off).
  3. Choose Reset Profile PIN (this option is only available if you previously locked your profile).
  4. Enter your account password and choose Submit.
    To reset your password, go to Forgot my password.
  5. Enter a new 4-digit PIN and choose Save.
  6. Choose Done.
TV device
  1. In Max, choose your profile.
  2. Do one of the following:
    • Choose the Edit icon pencil below the Adult profile you want to edit.
    • Apple TV: Choose Edit and then the Adult profile you want to edit.
  3. Choose Reset Profile PIN (this option is only available if you previously locked your profile).
  4. Enter your account password. To open the on-screen keyboard, press the Select or OK button on your remote.
    To reset your password, go to Forgot my password.
  5. Enter a new 4-digit PIN and choose Save.
  6. Scroll down and choose Done.
Forgot your Profile PIN?

Choose the device you're using:

Phone or tablet
  1. When you're prompted for your Profile PIN, choose Forgot PIN? The app will open a browser window.
  2. Choose Reset Profile PIN.
  3. Enter your account password and choose Next.
  4. Tap the first box, enter a new PIN, and then choose Save.
  5. Scroll down and choose Done.
  6. Close the browser window and go back to the Max app.
Computer or TV device
  1. When you're prompted for your Profile PIN, choose Forgot PIN?
  2. Enter your account password.
    TV device: To open the on-screen keyboard, press the Select or OK button on your remote.
    To reset your password, go to Forgot my password.
  3. Enter a new PIN and choose Save.

When you add, change, or reset a Profile PIN, we'll send an email to your account email address.

Parent Code
You can turn on Kid-Proof Exit to keep your child from leaving their Kids profile. For more info, go to Kid-Proof Exit and Parent Code.
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