Add or change your Profile PIN

You can add a 4-digit PIN to any Adult profile to keep members of your household from using that profile.

Once you add a Profile PIN, that PIN must be entered to access the profile. Profiles with a PIN have a Lock icon closed padlock.

Singapore subscribers: You'll use your Profile PIN to access R21 content.

Choose a topic:

Change or remove a Profile PIN

Choose the device you're using:

Phone or tablet
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Choose Profile PIN.
  4. Enter your account password and choose Submit.
    To reset your password, go to Forgot my password.
  5. Enter a 4-digit PIN and then choose Save.
  6. Choose Done.

Now, you'll need to enter your 4-digit PIN to switch to your profile.

Computer
  1. At max.com, choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Choose Profile PIN.
  4. Enter your account password and choose Next.
    To reset your password, choose Forgot Password?
  5. Enter a 4-digit PIN and choose Save.
  6. Choose Done.

Now, you'll need to enter your 4-digit PIN to switch to your profile.

TV device
  1. In Max, choose your profile.
  2. Choose the Edit icon pencil below a profile.
  3. Choose Profile PIN.
  4. Press the Select or OK button on your remote to open the on-screen keyboard.
  5. Enter your account password and choose Next.
    To reset your password, go to Forgot my password.
  6. Enter a 4-digit PIN and choose Save.
  7. Choose Done.

Now, you'll need to enter your 4-digit PIN to switch to your profile.

Apple TV: You can add a Profile PIN on your phone, tablet, or computer.

Change or remove a Profile PIN

Choose the device you're using:

Phone or tablet
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Choose Profile PIN.
  4. Enter your account password and choose Submit.
    To reset your password, go to Forgot my password.
  5. On the Manage Profile PIN screen:
    • Change PIN: Enter a new 4-digit PIN and choose Save.
    • Remove PIN: Choose Remove PIN.
  6. Choose Done.
Computer
  1. At max.com, choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Choose Profile PIN.
  4. Enter your account password and choose Next.
    To reset your password, choose Forgot Password?
  5. On the Manage Profile PIN screen:
    • Change PIN: Delete the existing PIN, enter a new PIN, and then Save.
    • Remove PIN: Choose Remove.
  6. Choose Done.
TV device
  1. In Max, choose your profile.
  2. Choose the Edit icon pencil below a profile.
  3. Choose Profile PIN.
  4. Press the Select or OK button on your remote to open the on-screen keyboard.
  5. Enter your account password and choose Next.
    To reset your password, go to Forgot my password.
  6. On the Manage Profile PIN screen:
    • Change PIN: Enter a new 4-digit PIN and choose Save.
    • Remove PIN: Choose Remove.
  7. Choose Done.

Apple TV: You can change your Profile PIN at max.com/editprofiles.

Forgot your Profile PIN?

Choose the device you're using:

Phone or tablet
  1. When you're prompted for your Profile PIN, choose Forgot PIN? The app will open a browser window.
  2. If prompted, enter your email and password and choose Sign In. Can't sign in?
  3. Choose Profile PIN.
  4. Enter your account password and choose Next.
  5. Delete the existing PIN, enter a new PIN, and then choose Save.
  6. Choose Done.
  7. Close the browser window and go back to Max.
Computer
  1. When you're prompted for your Profile PIN, choose Forgot PIN?
  2. Enter your account password and choose Next.
    To reset your password, choose Forgot Password?
  3. Delete the existing PIN, enter a new PIN, and then choose Save.
  4. Choose Done.

When you add, update, or remove a Profile PIN, we'll send an email to your account email address.

Parent Code
You can turn on Kid-Proof Exit to keep your child from leaving their Kids profile. For more info, go to Kid-Proof Exit and Parent Code.
RELATED ARTICLES
RELATED ARTICLES