How do I cancel Max?
- Your Max subscription automatically renews until you cancel it.
- Deleting the Max app does not cancel your subscription.
- Cancel your subscription before your next billing date to avoid further charges.
Max subscriptions are available through many providers. The cancellation steps vary depending on who bills you. If you know who bills you, skip to Step 2.
To find out how to cancel your Sports Add-on, go to Manage the Sports Add-on.
Step 1: Find who bills you
Here's how to find who bills you for Max:
- Do one of the following:
- Web: Go to max.com/subscription and sign in (if needed). Can't sign in?
- Phone, tablet, or computer: In Max, choose your profile and then Subscription.
- TV device: In Max, choose the Settings icon
and then Subscription.
- Here you'll find who your base subscription is billed through (top of screen) and who your Sports Add-on is billed through (if applicable). Your base plan and Sports Add-on can be billed by different parties.
You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.
Step 2: Cancel your subscription
If you're billed through us, here's how to cancel your base subscription:
- Go to max.com/subscription and sign in (if needed). Can't sign in?
- Choose Cancel Your Subscription.
No cancel option? Take note of who your base subscription is billed through (top of screen) and find them in the Third-party billing section below. - Confirm your cancellation and take note of your expiration date.
You can stream until your subscription expires at the end of your billing period. If you have the Sports Add-on, the add-on will be cancelled when your base subscription expires and you’ll get a refund for the remaining days on your add-on.
For more info, go to Change a Max-billed subscription.
Third-party billing
Find who your base subscription is billed through below:
If you're billed through the Amazon Appstore, here's how to cancel:
- Go to Amazon.com/appstoresubscriptions and sign in to your Amazon account.
- In the Your Subscriptions section, find Max and turn off auto-renewal.
You should get an email from Amazon confirming your cancellation. You can stream until your subscription expires at the end of your billing period. If you have the Sports Add-on, the add-on will be cancelled when your base subscription expires and you’ll get a refund for the remaining days on your add-on.
For more help, go to Amazon's Manage your subscriptions article.
If you're billed through Apple, here's how to cancel:
- On your iPhone or iPad, open the Settings app.
If you don't have an iOS device, go to Apple's Cancel a subscription article. - Choose your name.
- Choose Subscriptions (if prompted, log in with your Apple ID).
- Choose Max in your list of subscriptions and then Cancel Subscription.
Can't find it? Make sure you're signed in with the same Apple ID you used to purchase your subscription. For help, go to Apple's Can't find subscription article.
You should get an email from Apple confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you're billed through Google, here's how to cancel:
- On the Android phone or tablet, open the Play Store app.
To cancel on your computer, go to Google's Cancel a subscription on Google Play article. - At the top right, choose your profile icon.
- Choose Payments & subscriptions and then Subscriptions.
- Choose Max in your list of subscriptions and then Cancel subscription.
Can't find it? Make sure you're signed in with the same Google account you used to purchase your subscription. For help, go to Cancel Google-billed subscription.
You should get an email from Google Play confirming your cancellation. You can stream until your subscription expires at the end of your billing period. If you have the Sports Add-on, the add-on will be cancelled when your base subscription expires and you’ll get a refund for the remaining days on your add-on.
If you're billed through Samsung, here's how to cancel:
- Go to samsungcheckout.com and sign in to your Samsung account.
To cancel on your Samsung TV, go to Samsung's Cancel subscription article. - From the Purchase History menu, choose Subscriptions.
- Find your Max subscription and choose Unsubscribe.
Once canceled, you should get an email from Samsung confirming your cancellation. You can stream until your subscription expires at the end of your billing period. If you have the Sports Add-on, the add-on will be cancelled when your base subscription expires and you’ll get a refund for the remaining days on your add-on.
If you need help canceling your Samsung-billed subscription, contact us.
- Go to amazon.com/video/subscriptions/manage and sign in to your Amazon account (if prompted).
- Find Max in the Your Channels section.
- Choose the Cancel Channel option and confirm.
For more help, go to Amazon's Cancel Your Prime Video Channel Subscription article.
Sign in to your provider's website, go to their Help Center, or contact them.
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