Download Max shows and movies

You can download Max shows and movies on the following mobile devices and watch them when you're offline:

  • Apple iPhone, iPad, and iPod Touch
  • Android phone and tablet
  • Amazon Fire tablet

Note Downloads are not available on computer or TV devices.

Here's the number of downloads your account can have at one time (across all devices) for each subscription plan.

Plan Number of
Downloads
Mobile* 15
Standard 30
Ultimate 100**

Certain content may have unique download limits or restrictions.

*The Mobile plan is available in select countries.

**Limits apply

Storage
  • Downloads are stored on your phone or tablet's internal storage (downloads can't be saved to an SD card).
  • To find your available storage space: Open Max, choose your profile, then App Settings > Download Settings.

Downloads Q&A

How do I download something?

What you need:

  • A Max subscription plan
  • An internet connection (a strong Wi-Fi connection is best)
  • Phone or tablet with enough storage space

Here's how to download a show or movie:

  1. Sign in to Max on your phone or tablet. Can't sign in?
  2. Find something to download and choose the Download icon arrow pointing down.
    No Download icon? This means the show or movie isn't available to download.
  3. The Download icon updates to show you the download progress. To cancel a download, choose the Download progress icon animated circle and then Cancel.
How do I watch my downloads?
  1. In Max, choose the Downloads icon arrow pointing down (bottom edge).
    If the current profile is an Adult profile, you'll find downloads for each profile on your device. Kids profiles can only watch shows and movies downloaded by their profile.
  2. Choose the download that you want to watch.

Once you start watching a download, you have 48 hours to finish watching it before it expires. Unwatched downloads expire after 30 days. Once expired, you can renew or delete the download.

Singapore subscribers: You'll be prompted to enter your Profile PIN before you can watch downloads rated R21.

Need help? Go to Can't play a download.

How do I watch my downloads when traveling?

When you travel, you can watch shows and movies that you've already downloaded. Here's how:

  1. Before you travel, download shows and movies on your phone or tablet.
  2. Make sure you're signed in to Max on the device with your downloads.
  3. While traveling, open Max and choose the Downloads icon arrow pointing down (bottom edge).
  4. Choose the download you want to watch.

You can stream and download shows and movies in countries and regions where Max is available. For more info, go to Where is Max available?

Singapore subscribers: If you downloaded R21-rated shows or movies in Singapore, you'll be prompted to enter your Profile PIN before you can watch those downloads.

How do I renew downloads?

When a download expires, you'll need to renew it before you can watch it. Here's how:

  1. In Max, choose the Downloads icon arrow pointing down (bottom edge).
  2. Choose the Expired download icon clock on the download you want to renew.
  3. Choose Renew Download (an internet connection is needed to renew a download).

Need help? Go to Can't renew a download.

Things to know

  • Unwatched downloads expire 30 days after downloading (or when a show or movie leaves Max).
  • Once you start watching a download, you have 48 hours to finish watching it before it expires.
  • You can renew a download multiple times.
How do I delete downloads?
  1. In Max, choose the Downloads icon arrow pointing down (bottom edge).
  2. Then, do one of the following:
    • Choose the Download complete icon check mark beside a download and then choose Delete Download.
    • Choose the series name, the Edit button, choose the X beside the episode(s) you want to delete, and then choose Done.
Change the download quality

To change the video quality of downloads:

  1. In Max, choose your profile.
  2. Choose App Settings > Download Settings > Video Quality.
  3. Choose a download quality: Good, Better, or Best (the default setting is Good).

This setting applies to all profiles on your phone or tablet.

Download over a cellular network

Because downloads use a large amount of data, downloading is limited to Wi-Fi connections by default. To allow downloads over a cellular network:

  1. In Max, choose your profile.
  2. Choose App Settings > Download Settings.
  3. Turn off Download over Wi-Fi only.

This setting applies to all profiles on your phone or tablet.

Troubleshooting

Can't play a download

First, make sure the download hasn't expired (if expired, connect to the internet and renew the download).

Next, try the following steps on your phone or tablet:

  1. Make sure you're signed in.
  2. Close the Max app.
  3. Turn on Airplane mode on your phone or tablet.
  4. Turn off Wi-Fi.
  5. Open Max and try playing a download.

If this doesn't help and you're using an Android phone or tablet, try clearing the Max cache. Here's how:

  1. On your Android phone or tablet, open Settings.
  2. Choose Search and type Max.
  3. Select Max from the search results.
  4. Choose Storage & cache or Storage.
  5. Choose Clear cache.
  6. Open Max, sign in, and try playing a download.
Can't renew a download

To renew a download you need to be:

  • Located in a country or region where Max is available
  • Located in a country or region where the content is available
  • Signed in to Max
  • Connected to the internet

If a title is no longer available on Max, you can't renew the download. In Max, use search to find out if a title is available.

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