Max plans and billing

Find information to manage your plan, payments, and billing issues.

Billing Q&A

Which plan do I have?

Here's how to find your subscription plan:

  1. Do one of the following:
    • Web: Go to max.com/subscription and sign in to your account. Can't sign in?
    • Phone, tablet, or computer: In Max, choose your profile and then Subscription.
    • TV device: In Max, choose the Settings icon cog (lower left) and then Subscription.
      (Only Adult profiles can manage subscriptions.)
  2. Here you'll find your current plan and billing period.
Who's billing me?

Here's how to find who bills you:

  1. Do one of the following:
    • Web: Go to max.com/subscription and sign in to your account. Can't sign in?
    • Phone, tablet, or computer: In Max, choose your profile and then Subscription.
    • TV device: In Max, choose the Settings icon cog (lower left) and then Subscription.
  2. Here you'll find your current plan and billing period.

You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.

When's my next billing date?

Here's how to find your next billing date:

  1. Do one of the following:
    • Web: Go to max.com/subscription and sign in to your account. Can't sign in?
    • Phone, tablet, or computer: In Max, choose your profile and then Subscription.
    • TV device: In Max, choose the Settings icon (cog, lower left) and then Subscription.
  2. If your subscription is billed through us, you'll find your upcoming payment date.
    If you're billed through another provider, find them below:
    • Apple
    • Google Play
    • Samsung TV
    • Internet, mobile, or TV provider: Sign in to your provider's website, go to their Help Center, or contact your provider.

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Your Max subscription

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Billing issues

What if the charge isn't what I expected?

Can I get a refund?