How do I cancel Max?
- Your Max subscription automatically renews until you cancel it.
- Deleting the Max app does not cancel your subscription.
- Cancel your subscription before your next billing date to avoid further charges.
Max subscriptions are available through many providers. The cancellation steps vary depending on who bills you. If you know who bills you, skip to Step 2.
Step 1: Find who bills you
Here's how to find who bills you for Max:
- Do one of the following:
- Web: Go to max.com/subscription and sign in (if needed). Can't sign in?
- Phone, tablet, or computer: In Max, choose your profile and then Subscription.
- TV device: In Max, choose the Settings icon
and then Subscription.
- Here you'll find who your subscription is billed through (top of screen).
You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.
Step 2: Cancel your subscription
Find who your subscription is billed through below:
If you're billed through Apple, here's how to cancel:
- On your iPhone or iPad, open the Settings app.
If you don't have an iOS device, go to Apple's Cancel a subscription article. - Choose your name.
- Choose Subscriptions (if prompted, log in with your Apple ID).
- Choose Max in your list of subscriptions and then Cancel Subscription.
Can't find it? Make sure you're signed in with the same Apple ID you used to purchase your subscription. For help, go to Apple's Can't find subscription article.
You should get an email from Apple confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you're billed through Google, here's how to cancel:
- On the Android phone or tablet, open the Play Store app.
To cancel on your computer, go to Google's Cancel a subscription on Google Play article. - At the top right, choose your profile icon.
- Choose Payments & subscriptions and then Subscriptions.
- Choose Max in your list of subscriptions and then Cancel subscription.
Can't find it? Make sure you're signed in with the same Google account you used to purchase your subscription. For help, go to Cancel Google-billed subscription.
You should get an email from Google Play confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you're billed through Samsung, here's how to cancel:
- Go to samsungcheckout.com and sign in to your Samsung account.
To cancel on your Samsung TV, go to Samsung's Cancel subscription article. - From the Purchase History menu, choose Subscriptions.
- Find your Max subscription and choose Unsubscribe.
Once canceled, you should get an email from Samsung confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you need help canceling your Samsung-billed subscription, contact us.
Sign in to your provider's website, go to their Help Center, or contact them.
Looking for something else?
Need help signing in? Go to Can't sign in.
