Add or change your Profile PIN

You can add a 4-digit PIN to your Adult profile to keep members of your household from using your profile. An Adult profile is any profile with Kids Mode turned off.

Once you add a Profile PIN, your PIN must be entered to access your profile. Adult profiles with a PIN have a Lock icon ’closed.

Parent Code
If you need to change or reset your Parent Code, go to All about Kids profiles.

Choose a topic:

Add a Profile PIN

Choose the device you're using:

Phone or tablet
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose an Adult profile (a profile with Kids Mode turned off).
  3. Choose Profile PIN. The app will open a browser window.
  4. Enter your email and password and choose Sign In and then Profile PIN. Can't sign in?
  5. Enter your account password and choose Next.
    To add or change your password, choose Forgot Password? For help, go to Can't reset your password?
  6. Enter a 4-digit PIN and choose Save.
  7. Choose Done.
  8. Close the browser window, go back to Max and choose Done.

Now, you'll need to enter your 4-digit PIN to switch to your profile.

If you have trouble entering your PIN on your TV, press the Select or OK on your remote to open the on-screen keyboard.

Computer
  1. At max.com, choose your profile and then Edit Profiles.
  2. Choose an Adult profile (a profile with Kids Mode turned off).
  3. Choose Profile PIN.
  4. Enter your account password and choose Next.
    To add or change your password, choose Forgot Password? For help, go to Can't reset your password?
  5. Enter a 4-digit PIN and choose Save.
  6. Choose Done.

Now, you'll need to enter your 4-digit PIN to switch to your profile.

If you have trouble entering your PIN on your TV, press the Select or OK on your remote to open the on-screen keyboard.

Change or remove a PIN

Choose the device you're using:

Phone or tablet
  1. In Max, choose your profile and then Edit Profiles.
  2. Choose an Adult profile (a profile with Kids Mode turned off).
  3. Choose Profile PIN. The app will open a browser window.
  4. Enter your email and password and choose Sign In and then Profile PIN. Can't sign in?
  5. Enter your account password and choose Next.
    To add or change your password, choose Forgot Password? For help, go to Can't reset your password?
  6. On the Manage Your Profile PIN screen:
    • Change PIN: Choose the last box and delete the existing PIN, enter a new PIN, and then Save.
    • Remove PIN: Choose Remove and then confirm.
  7. Choose Done.
  8. Close the browser window, go back to Max and choose Done.
Computer
  1. At max.com, choose your profile and then Edit Profiles.
  2. Choose an Adult profile (a profile with Kids Mode turned off).
  3. Choose Profile PIN.
  4. Enter your account password and choose Next.
    To add or change your password, choose Forgot Password? For help, go to Can't reset your password?
  5. On the Manage Your Profile PIN screen:
    • Change PIN: Choose the last box and delete the existing PIN, enter a new PIN, and then Save.
    • Remove PIN: Choose Remove and then confirm.
  6. Choose Done.
Forgot your PIN?

Choose the device you're using:

Phone or tablet
  1. When you're prompted for your Profile PIN, choose Forgot PIN? The app will open a browser window.
  2. Enter your email and password and choose Sign In and then Profile PIN. Can't sign in?
  3. Enter your account password and choose Next.
    To add or change your password, choose Forgot Password? For help, go to Can't reset your password?
  4. On the Manage Your Profile PIN screen:
    • Change PIN: Choose the last box and delete the existing PIN, enter a new PIN, and then Save.
    • Remove PIN: Choose Remove and then confirm.
  5. Choose Done.
  6. Close the browser window, go back to Max and choose Back.
Computer
  1. When you're prompted for your Profile PIN, choose Forgot PIN?
  2. Enter your account password and choose Next.
    To add or change your password, choose Forgot Password? For help, go to Can't reset your password?
  3. On the Manage Your Profile PIN screen:
    • Change PIN: Choose the last box and delete the existing PIN, enter a new PIN, and then Save.
    • Remove PIN: Choose Remove and then confirm.
  4. Choose Done.
Email notification
When you add or remove a Profile PIN, we'll send an email to your account email address.
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