Add and manage Max profiles
For a more personalized experience, you can create up to 5 profiles for everyone in your household. Profiles keep track of what you've watched and what you'd like to watch.
There are two types of profiles: Adult and Kids. For info about Kids profiles, go to All about Kids profiles.
Each profile has its own:
- Avatar
- My List and Continue Watching list
- Settings
- App language
- Recommendations based on your watch history
- Parental controls (optional)
- PIN (optional)
Choose a topic:
- In Max, choose your profile and then + New Profile (you may need to scroll right if you have more than 3 profiles).
- Select an avatar or choose Skip.
- Enter a name (between 1 and 14 characters).
- To create a Kids profile, turn on Kids Mode.
- Choose Save.
Once saved, you can edit your profile to make changes.
Choose the device you're using:
- Choose your profile and then Edit Profiles.
- Choose the profile you want to change.
- Here's what you can change:
- Adult profile: Name, Profile PIN, Display Language, and avatar.
- Kids profile: Name, Kids Mode, Ratings, Kid-Proof Exit, Display Language, and avatar. For more info, go to All about Kids profiles.
- Make changes to the profile and choose Done.
Note If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.
- At max.com, choose your profile and then Edit Profiles.
- Choose the profile you want to change.
- Here's what you can change:
- Adult profile: Name, Profile PIN, Display Language, and avatar.
- Kids profile: Name, Kids Mode, Ratings, Kid-Proof Exit, Display Language, and avatar. For more info, go to All about Kids profiles.
- Make changes to the profile and choose Done.
Note If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.
- In Max, choose your profile.
- Choose the Edit icon below the profile you want to change.
- Here's what you can change:
- Adult profile: Name, Profile PIN, Display Language, and avatar.
- Kids profile: Name, Kids Mode, Ratings, Kid-Proof Exit, Display Language, and avatar. For more info, go to All about Kids profiles.
- Make changes to the profile and choose Done.
Note If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.
Choose the device you're using:
- In Max, choose your profile and then Edit Profiles.
- Choose a profile.
- Choose Delete Profile and confirm the deletion.
This will delete the profile and its info, such as My List and Continue Watching. - Choose Done.
Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You also can't delete your first profile (created with your account), but you can edit it.
- In Max, choose your profile.
- Choose the Edit icon below a profile.
- Choose Delete Profile and confirm the deletion.
This will delete the profile and its info, such as My List and Continue Watching. - Choose Done.
Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You also can't delete your first profile (created with your account), but you can edit it.
Here's how to switch to another profile:
- In Max, choose your profile.
- Choose a different profile.
- If prompted, choose Exit Kids Profile and enter your 4-digit Parent Code to exit the Kids profile.
If you switch to an Adult profile with a Profile PIN, you'll need to enter the 4-digit PIN.
You can change the language of text in the Max app.
Choose the device you're using:
- Choose your profile and then Edit Profiles.
- Choose a profile.
- Choose Display Language, select a language, and then choose Done.
The display language is saved with your profile and used across all devices.
- Choose your profile.
- Choose the Edit icon below a profile.
- Choose Display Language, select a language, and then choose Done.
The display language is saved with your profile and used across all devices.
Here's what happens when you open Max:
- TV device: If the last profile used was a Kids profile, Max will open with this profile. If the last profile used was an Adult profile, you'll see the 'Who's Watching' screen.
- Phone, tablet, or computer: Max always opens with the last profile used (you won't see the 'Who's Watching' screen).
You can add a Profile PIN to any Adult profile so that your children can't watch Max using that Adult profile.
If you need help resetting your Parent Code, go to Kid-Proof Exit and Parent Code.