Add and manage Max profiles

For a more personalized experience, you can create up to 5 profiles for everyone in your household. Profiles keep track of what you've watched and what you'd like to watch.

There are two types of profiles: Adult and Kids. To edit a Kids profile and manage your Parent Code, go to All about Kids profiles.

Each profile has its own:

Choose a topic:

Add a profile
  1. Choose your profile and then + New Profile (you may need to scroll right if you have more than 3 profiles).
  2. Select an avatar or choose Skip.
  3. Enter a name (between 1 and 14 characters).
  4. If the profile is for a child and you want to restrict what they can watch, turn on Kids Mode. To edit a Kids profile, go to All about Kids profiles.
  5. Choose Save.
Edit a profile

Choose the device you're using:

Phone or tablet
  1. Choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Here's what you can change:
    • Adult profile: Profile name, avatar, or your Profile PIN (PIN changes open a browser).
    • Kids profile: Profile name, avatar, Kids Mode, content ratings, and Kid-Proof Exit. To edit a Kids profile, go to All about Kids profiles.
  4. Make changes to the profile and choose Done.

Note  If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.

Computer
  1. Choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Here's what you can change:
    • Adult profile: Profile name, avatar, or your Profile PIN.
    • Kids profile: Profile name, avatar, Kids Mode, content ratings, and Kid-Proof Exit. To edit a Kids profile, go to All about Kids profiles.
  4. Make changes to the profile and choose Done.

Note  If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.

TV device
  1. Choose your profile and then Edit Profiles.
  2. Choose the Edit icon pencil below a profile.
  3. Here's what you can change:
    • Adult profile: Profile name and avatar. To change your Profile PIN, use Max on your phone, tablet, or computer.
    • Kids profile: Profile name, avatar, and Kid-Proof Exit. To turn off Kids Mode, change content ratings or your Parent Code, use Max on your phone, tablet, or computer.
  4. Make changes to the profile and choose Done.

Note  If you turn off Kids Mode, the Kids profile will change to an Adult profile and it won't have Kids profile features like rating restrictions. An Adult profile can't be changed to a Kids profile.

Delete a profile

Choose the device you're using:

Phone, tablet, or computer
  1. Choose your profile and then Edit Profiles.
  2. Choose a profile.
  3. Choose Delete Profile and confirm the deletion.
    This will delete the profile and its info, such as My List and Continue Watching.
  4. Choose Done.

Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You also can't delete your first profile (created with your account), but you can edit it.

TV device
  1. Choose your profile and then Edit Profiles.
  2. Choose the Edit icon pencil below a profile.
  3. Choose Delete Profile and confirm the deletion.
    This will delete the profile and its info, such as My List and Continue Watching.
  4. Choose Done.

Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You also can't delete your first profile (created with your account), but you can edit it.

Switch profiles

Here's how to switch to another profile:

  1. In Max, choose your profile.
  2. Then, depending on the current profile:
    • Adult profile: Choose a different profile.
    • Kids profile: Choose Exit Kids Profile and then enter the 4-digit Parent Code (if prompted). Then, choose a profile on the Who's Watching screen.

If you switch to an Adult profile with a Profile PIN, you'll need to enter the 4-digit PIN.

'Who's Watching' screen

Here's what happens when you open Max:

  • TV device: If the last profile used was a Kids profile, Max will open with this profile. If the last profile used was an Adult profile, you'll see the 'Who's Watching' screen.
  • Computer, phone, or tablet: Max always opens with the last profile used (you won't see the 'Who's Watching' screen).

You can add a Profile PIN to any Adult profile so that your children can't watch Max using that Adult profile.

Profile pictures
Custom profile pictures from HBO Max appear as a generic profile icon in Max (Max doesn't support custom profile pictures). You can choose from 350 character avatars.
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