Add and manage Max profiles
For a more personalized experience, you can create up to 5 profiles for everyone in your household. Profiles keep track of what you've watched and what you'd like to watch. There are two types of profiles: Adult and Kids. For more info, go to All about Kids profiles.
Each profile has its own:
- My List
- Continue Watching list
- Settings
- Recommendations based on your watch history
- Parental controls (optional)
- PIN (optional)
Choose a topic:
- Choose your profile and then + New Profile (you may need to scroll right if you have more than 3 profiles).
- Select an avatar or choose Skip.
- Enter a name (between 1 and 14 characters).
- If the profile is for a child and you want to restrict what they can watch, turn on Kids Mode. For more info, go to All about Kids profiles.
- Choose Save.
Choose the device you're using:
- Choose your profile and then Edit Profiles.
- Choose a profile.
- Here's what you can change:
- Adult profile: Profile name, avatar, or your Profile PIN (PIN changes open a browser).
- Kids profile: Profile name, avatar, Kids Mode, content ratings, and Kid-Proof Exit. For more info, go to All about Kids profiles.
- Make changes to the profile and choose Done.
Note You can turn on Kids Mode to make a profile a Kids profile or vice versa.
- Choose your profile and then Edit Profiles.
- Choose a profile.
- Here's what you can change:
- Adult profile: Profile name, avatar, or your Profile PIN.
- Kids profile: Profile name, avatar, Kids Mode, content ratings, and Kid-Proof Exit. For more info, go to All about Kids profiles.
- Make changes to the profile and choose Done.
Note You can turn on Kids Mode to make a profile a Kids profile or vice versa.
- Choose your profile and then Edit Profiles.
- Choose the Edit icon
below a profile. - You can change the profile name, avatar, and delete a profile.
- Make changes to the profile and choose Done.
To change your Profile PIN or Parent Code, use Max on your phone, tablet, or computer.
Note You can turn on Kids Mode to make a profile a Kids profile or vice versa.
Custom profile pictures: If you had a custom profile picture in HBO Max, you'll see a generic profile icon in Max (Max doesn't support custom profile photos). You can choose from 350 character avatars.
Choose the device you're using:
- Choose your profile and then Edit Profiles.
- Choose a profile (other than the current profile).
- Choose Delete Profile and confirm the deletion.
This will delete the profile and its info, such as My List and Continue Watching. - Choose Done.
Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You can't delete your first profile (created with your account), but you can edit it.
- Choose your profile and then Edit Profiles.
- Choose the Edit icon below a profile (other than the current profile).
- Choose Delete Profile and confirm the deletion.
This will delete the profile and its info, such as My List and Continue Watching. - Choose Done.
Can't delete a profile? You can't delete the active profile. Switch to another profile before repeating the steps above. You can't delete your first profile (created with your account), but you can edit it.
Here's how to switch to another profile:
- In Max, choose your profile.
- Then, depending on the current profile:
- Adult profile: Choose a different profile.
- Kids profile: Choose Exit Kids Profile and then enter the 4-digit Parent Code (if prompted). Then, choose a profile on the Who's Watching screen.
If you switch to an Adult profile with a Profile PIN, you'll need to enter the 4-digit PIN.
Here's what happens when you open Max:
- TV device: If the last profile used was a Kids profile, Max will open with this profile. If the last profile used was an Adult profile, you'll see the 'Who's Watching' screen.
- Computer, phone, or tablet: Max always opens with the last profile used (you won't see the 'Who's Watching' screen).
You can add a Profile PIN to any Adult profile so that your children can't watch Max using that Adult profile.
