The Disney, Hulu+, Max bundle is here!  
Read more
To learn how to sign up or activate your account, go to Disney+, Hulu, Max Bundle.   Read less

Sign in to Max

Already have a Max (or HBO Max) account with an email and password? Great! Here's how to sign in.

Internet, mobile, or TV provider?
If you get Max (or HBO) through an internet, mobile, or TV provider, you need to Connect your provider account before signing in to Max.

Choose the device you're using:

Here's how to sign in to the Max app:

  1. Open Max and choose Sign In.
    Already signed in? Choose your profile (upper right) and then Sign Out.
  2. Choose Sign In. Or if you get Max or HBO through an internet, mobile, or TV provider, choose Connect and follow the Connect your provider steps.
  3. Enter your Max (or HBO Max) account email and password, then choose Sign In.
    Forgot password? Go to Reset your password.
  4. Choose who's watching and you're ready to stream.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Need to switch accounts? To sign in to a different Max account, choose your profile (upper right) and then Sign Out. Once signed out, choose Sign In.

Troubleshooting

'Email or password doesn't look right' message

If you get this message, try resetting your password. Here's how:

  1. On the sign-in screen, choose Forgot Password?
  2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
  3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
  4. Open the most recent Password Reset email and choose Reset Your Password.
  5. Enter a new password and then choose Create Password.

Now, sign in with your account email and new password.

No password reset email?
If you don't get a Max Password Reset email, go to Can't reset password.
'Can't verify your subscription' message

If you subscribed to Max through an app store or Max.com, go to Fix a subscription issue.

Subscribed through an internet, mobile, or TV provider? Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

Sign in to provider prompt

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. Here's how:

  1. On the Sign in to Provider screen, choose Connect.
  2. Choose or search for the company you get Max through.
  3. On your provider's sign-in screen, enter your provider account info and choose Sign In.
Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

'Your device time is out of sync' error

If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google’s Set date & time article or Apple’s iPhone: Change time or iPad: Change time article.

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.

Here's how to sign in on your computer:

  1. Go to max.com/login on your computer.
    Already signed in? Choose your profile (upper right) and then Sign Out.
  2. Enter your Max (or HBO Max) account email and password, then choose Sign In.
    Forgot password? Go to Reset your password.
  3. Choose who's watching and you're ready to stream.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Need to switch accounts? To sign in to a different Max account, choose your profile (upper right) and then Sign Out. Once signed out, choose Sign In.

Troubleshooting

'Email or password doesn't look right' message

If you get this message, try resetting your password. Here's how:

  1. On the sign-in screen, choose Forgot Password?
  2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
  3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
  4. Open the most recent Password Reset email and choose Reset Your Password.
  5. Enter a new password and then choose Create Password.

Now, sign in with your account email and new password.

No password reset email?
If you don't get a Max Password Reset email, go to Can't reset password.
'Can't verify your subscription' message

If you subscribed to Max through an app store or Max.com, go to Fix a subscription issue.

Subscribed through an internet, mobile, or TV provider? Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

Sign in to provider prompt

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. Here's how:

  1. On the Sign in to Provider screen, choose Connect Your Provider.
  2. Choose the company you get Max through or choose View All to find your provider.
  3. On your provider's sign-in screen, enter your provider account info and choose Sign In.
Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

'Your device time is out of sync' error

If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft’s How to set your time article or Apple’s Change date & time article.

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.

Here's how to sign in on your TV:

  1. Install the Max app.
  2. Open Max and choose Sign In. Or if you get Max or HBO through an internet, mobile, or TV provider, choose Connect Your Provider and follow the Connect your provider steps.
    Already signed in? Choose the Settings icon cog (lower left) (lower left) and then Sign Out.
  3. Now, choose a TV sign-in option:
Scan QR Code

Scan the QR code on your TV to sign in. Here's how:

  1. Stay on the TV screen with the QR code while you grab your phone or computer.
  2. Do one of the following:
  3. Now, on your phone or computer:

  4. Enter your Max (or HBO Max) account email and password, and then choose Sign In.
    Forgot password? Go to Reset your password.
  5. On your TV, choose who's watching and you're ready to stream.

Need help? Go to Troubleshooting.

Code not working?

If the 6-character code isn't working, here are some things to try:

  • Open a private or incognito browser window and then go to max.com/signin.
  • Try signing in another way (e.g. choose Use Your Remote).
  • Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
  • Enter the code from your TV at max.com/signin on your computer instead of your phone (or vice versa).
Link With Wi-Fi (on some devices)

Sign in on your TV using the Max app on your phone or tablet. Here's how:

  1. On your phone or tablet, open the Max app and sign in (if needed). Keep the Max app open and active.
  2. Then, on your TV device:

  3. On the Sign In screen, choose Link With Wi-Fi (on the left).
    (This option is not available on all TV devices.)
  4. Stay on the Link With Wi-Fi screen while you grab your phone or tablet.
  5. Now, on your phone or tablet:

  6. Go back to Max and choose Allow when asked if your TV can sign in to your Max account.
    You'll be signed in on your TV.
  7. On your TV, choose who's watching and you're ready to stream.
No sign-in prompt?
  • Make sure you're signed in to Max on your mobile device.
  • Make sure your mobile device and TV device are connected to the same Wi-Fi network.
  • Close and reopen Max on your mobile device.
  • Try signing in another way: Scan QR Code or Use Your Remote.
Use Your Remote

Sign in on your TV using your TV remote. Here's how:

  1. On the Sign In screen, choose Use Your Remote (on the left).
  2. Enter your Max (or HBO Max) account email and password, and then choose Sign In.
    Forgot password? Go to Reset your password.
    If you have trouble entering your info on your TV, press the Select or OK button on your remote to open the on-screen keyboard.
  3. Choose who's watching and you're ready to stream.
Need to switch accounts?

To sign in to a different Max account, choose the Settings icon cog (lower left) (lower left) and then Sign Out.

Roku: When you sign in, choose Continue (if your Max account email is the same as your Roku account), or choose Use different email to enter another email address.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Troubleshooting

'Email or password doesn't look right' message

If you get this message, try resetting your password. Here's how:

  1. Go to max.com/forgot-password.
  2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
  3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
  4. Open the most recent Password Reset email and choose Reset Your Password.
  5. Enter a new password and then choose Create Password.

Now, sign in with your account email and new password.

No password reset email?
If you don't get a Max Password Reset email, go to Can't reset password.
'Can't verify your subscription' message

If you subscribed to Max through an app store or Max.com, go to Fix a subscription issue.

Subscribed through an internet, mobile, or TV provider? Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

Sign in to provider prompt

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. Here's how:

  1. On the Sign in to Provider screen, choose Connect Your Provider.
  2. Choose or search for the company you get Max through.
  3. On your provider's sign-in screen, enter your provider account info and choose Sign In.
Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

'Your device time is out of sync' error

If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.

Need help while traveling? Go to Can I stream Max while traveling?

Still need help? Go to Can't sign in to Max.