Sign in to Max

If you get this message, try resetting your password. Here's how:

1. On the sign-in screen, choose Forgot Password?
2. Enter your Max or HBO Max account email and choose Submit. Forgot your account email?
3. Check your inbox for a Password Reset email sent by Max. This email should arrive within a few minutes.
4. Open the Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.
   Your new password should be at least 10 characters with no more than 4 repeating characters in a row.

Now, sign in with your account email and new password.

Make sure Max is included with your TV, internet, or wireless package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

You may need to periodically sign in to your TV, internet, or wireless provider account that includes access to Max. Here's how:

1. On the Sign in to Provider screen, choose Connect.
2. Choose or search for the company you get Max through.
3. On your provider's sign-in screen, enter your provider account info and choose Sign In.

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google’s Set date & time article or Apple’s iPhone: Change time or iPad: Change time article.

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to secure your account another way.

If you get this message, try resetting your password. Here's how:

1. On the sign-in screen, choose Forgot Password?
2. Enter your Max or HBO Max account email and choose Submit. Forgot your account email?
3. Check your inbox for a Password Reset email sent by Max. This email should arrive within a few minutes.
4. Open the Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.
   Your new password should be at least 10 characters with no more than 4 repeating characters in a row.

Now, sign in with your account email and new password.

Make sure Max is included with your TV, internet, or wireless package. To do this, sign in your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

You may need to periodically sign in to your TV, internet, or wireless provider account that includes access to Max. Here's how:

1. On the Sign in to Provider screen, choose Connect Your Provider.
2. Choose the company you get Max through or choose View All to find your provider.
3. On your provider's sign-in screen, enter your provider account info and choose Sign In.

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft’s How to set your time article or Apple’s Change date & time article.

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to secure your account another way.

Scan the QR code on your TV using your phone's camera and then sign in on your phone. Here's how:

On your TV device:

1. Install the Max app.
2. Open Max and choose Sign In.
   Already signed in? Choose the Settings icon (lower left) and then Sign Out.
3. Stay on the screen with the QR code while you grab your phone or computer.
4. Do one of the following:
   • Open your phone's camera and scan the QR code on your TV.
     iPhone or Android QR steps.
     -or-
   • On your phone or computer, go to max.com/signin. Then, enter the 6-character code from your TV. Code not working?

Now, on your phone or computer:

5. Enter your Max or HBO Max account email and password, and then choose Sign In.
   Forgot password? Go to Reset your password.
6. Go back to your TV, choose who's watching and you're ready to stream.

Note  Your HBO Max profiles, watch history, and settings are available in Max.

Need help? Go to Troubleshooting.

Code not working?

If the 6-character code isn't working, here are some things to try:

• Open a private or incognito browser window and then go to max.com/signin.
• Try signing in another way (e.g. choose Use Your Remote).
• Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
• Enter the code from your TV at max.com/signin on your computer instead of your phone (or vice versa).

Choose this option if your phone and TV are connected to the same Wi-Fi network.

On your phone or tablet:

1. If you're not already signed in, open Max on your phone or tablet and sign in. Keep the Max app open and active.

On your TV device:

2. Install the Max app.
3. Open Max and choose Sign In.
   Already signed in? Choose the Settings icon (lower left) and then Sign Out.
4. Choose Link With Wi-Fi (on the left).
   (This option is not available on all TV devices.)
5. Stay on the Link With Wi-Fi screen while you grab your phone or tablet.

Now, on your phone or tablet:

6. Go back to Max.
7. Choose Allow when asked if your TV can sign in to your Max account.
   You'll be signed in on your TV.
8. Go back to your TV, choose who's watching and you're ready to stream.

Sign in on your TV using your TV remote. Here's how:

1. Install the Max app on your TV device.
2. Open Max and choose Sign In.
   Already signed in? Choose the Settings icon (lower left) and then Sign Out.
3. Choose Use Your Remote.
4. Enter your Max or HBO Max account email and password, and then choose Sign In. Forgot password? Go to Reset your password.
   If you have trouble entering your info on your TV, press the Select or OK on your remote to open the on-screen keyboard.
5. Choose who's watching and you're ready to stream.

To sign in to a different Max account, choose your profile (upper right) and then Sign Out. Once signed out, choose Sign In.

Roku: When you sign in, choose Continue (if your Max account email is the same as your Roku account), or choose Use different email to enter another email address.

If you get this message, try resetting your password. Here's how:

1. On your phone or computer, go to max.com/forgot-password.
2. Enter your Max or HBO Max account email and choose Submit. Forgot your account email?
3. Check your inbox for a Password Reset email sent by Max. This email should arrive within a few minutes.
4. Open the Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.
   Your new password should be at least 10 characters with no more than 4 repeating characters in a row.

Now, sign in with your account email and new password.

Make sure Max is included with your TV, internet, or wireless package. To do this, sign in your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

You may need to periodically sign in to your TV, internet, or wireless provider account that includes access to Max. Here's how:

1. On the Sign in to Provider screen, choose Connect Your Provider.
2. Choose or search for the company you get Max through.
3. On your provider's sign-in screen, enter your provider account info and choose Sign In.

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to secure your account another way.