Sign in to Max

If you get this message, try resetting your password. Here's how:

1. On the sign-in screen, choose Forgot Password?
2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
4. Open the most recent Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.

Now, sign in with your account email and new password.

If you subscribed to Max through an app store or Max.com, go to Fix a subscription issue.

Subscribed through an internet, mobile, or TV provider? Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. Here's how:

1. When you're prompted to sign in again, choose Connect Your Provider.
2. Choose or search for the company you get Max (or HBO) through.
3. On your provider's sign-in screen, enter your provider account info and sign in.

Need help? Go to Connect your provider.

Make sure your Max account has an active Max subscription. For help with this, go to Fix a Max subscription issue.

If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google's Set date & time article or Apple's iPhone: Change time or iPad: Change time article.

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.

If this doesn't help, try signing in on a different device.

To finish signing in, do the following:

1. Enter your Max password and choose Sign In.
   If you can't sign in, try resetting your password.
2. Choose who's watching and you're ready to stream.

To finish signing in, do the following:

1. Check your inbox for an email sent by Max (email subject: Time Sensitive: Your One-Time Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
2. Enter the 6-digit code from your email.
3. Add or update an optional password for your account.
4. Choose who's watching and you're ready to stream.

We didn't find an account with the email address you entered. Do one of the following:

• Set up your Max account. If you have a new Max subscription through an internet, mobile, or TV provider, follow the Connect your provider steps.
• Try another email address. If you have another email that could be associated with your Max account, choose Try signing in again and enter a different email address. Need help? Go to Find your account email.
• Subscribe and create an account. If you don't yet have a Max subscription or an account, choose Sign Up Now (upper-right).

If you get this message, try resetting your password. Here's how:

1. On the sign-in screen, choose Forgot Password?
2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
4. Open the most recent Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.

Now, sign in with your account email and new password.

If you subscribed to Max through an app store or Max.com, go to Fix a subscription issue.

Subscribed through an internet, mobile, or TV provider? Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. Here's how:

1. When you're prompted to sign in again, choose Connect Your Provider.
2. Choose the company you get Max (or HBO) through or choose View All to find your provider.
3. On your provider's sign-in screen, enter your provider account info and sign in.

Need help? Go to Connect your provider.

Make sure your Max account has an active Max subscription. For help with this, go to Fix a Max subscription issue.

If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft's How to set your time article or Apple's Change date & time article.

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.

If this doesn't help, try signing in on a different device.

Sign in on your TV using a code. Here's how:

1. Stay on the TV screen with the QR code and do one of the following:
   • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
     -or-
   • On your phone or computer, go to max.com/signin. Then, enter the 6-digit code from your TV.
     TV code not working?
2. On the sign-in screen, enter your Max (or HBO Max) account email and choose Continue.
   Don't have a Max account yet? If you get Max through an internet, mobile, or TV provider, choose sign in here and follow the Connect your provider steps.
3. Choose the screen you get next:

TV code not working?

If the 6-digit code isn't working, here are some things to try:

• Open a private or incognito browser window and then go to max.com/signin.
• Try signing in another way (e.g. Use Email Address or scan the QR code on your TV).
• Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).

Sign in on your TV using the Max mobile app. Here's how:

1. On the TV sign-in screen, choose Use Max Mobile App (on the left).
   (This option is not available on all TV devices.)
2. Open the Max app on your phone or tablet.
3. If you're not signed in, sign in, then close and reopen the Max mobile app.
4. Choose Allow in the Max mobile app and you'll be signed in on your TV.
5. On your TV, choose who's watching and you're ready to stream.

Sign in on your TV using your TV remote. Here's how:

1. On the TV sign-in screen, choose Use Email Address (on the left).
2. Enter your Max (or HBO Max) account email and password, then choose Sign In. To open the on-screen keyboard, move the selection to Email Address and press the Select or OK button on your remote.
   Forgot password? Go to Reset your password.
3. Choose who's watching and you're ready to stream.

If you get this message, try resetting your password. Here's how:

1. Go to max.com/forgot-password.
2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
4. Open the most recent Password Reset email and choose Reset Your Password.
5. Enter a new password and then choose Create Password.

Now, sign in with your account email and new password.

If you subscribed to Max through an app store or Max.com, go to Fix a subscription issue.

Subscribed through an internet, mobile, or TV provider? Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. Here's how:

1. When you're prompted to sign in again, choose Connect Your Provider.
2. Do one of the following:
   
   • Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone.
     (iPhone or Android QR steps)
     -or-
   • On your phone or computer, go to max.com/signin. Then, enter the 6-digit code from your TV.
3. Choose or search for the company you get Max (or HBO) through.
4. On your provider's sign-in screen, enter your provider account info and sign in.

Need help? Go to Connect your provider.

Make sure your Max account has an active Max subscription. For help with this, go to Fix a Max subscription issue.

If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.

If this doesn't help, try signing in on a different device.