Max free trial Q&A

A free trial is a short term period where no subscription fee is charged. Most Max subscription providers do not offer a free trial to new subscribers. If a subscription plan or promotional offer includes a free trial, you'll see mention of the free trial when you sign up.

During a free trial, you can stream anything on the Max subscription plan with the free trial. If you enjoy Max during your free trial, you don’t have to take any action. After your free trial ends, your subscription will continue until you cancel it.

We may collect your personal data, for the purpose of showing you targeted advertisements during your free trial, in accordance with our Privacy Policy.

If a subscription plan or promotional offer includes a free trial, the eligibility criteria is mentioned when you sign up. For example, some promotional offers are only available to new Max subscribers.

If you think you were incorrectly billed, reach out to your billing provider for help (go to Who's billing me?).

If a subscription plan or promotional offer includes a free trial, the trial length is mentioned when you sign up.

When you start your free trial, you need to add a payment method during sign up so your subscription can automatically convert to a paid subscription after your trial ends. Your first charge is typically after your free trial is over (this can vary depending on your billing provider).

After your free trial, your subscription will automatically continue until you cancel it. To avoid being charged for your next billing period, you need to cancel your subscription before your next billing date.

Billing questions? Go to Max plans and billing.

If you're charged after starting a free trial, here are a few possible reasons:

• Offer doesn't include a free trial. If your subscription plan or promotional offer doesn't include a free trial, you'll be charged for Max at the time you sign up.
• Not eligible for a free trial. If you don't meet the eligibility criteria for the subscription plan or promotional offer with a free trial, you’ll be charged for Max at the time of sign up. For example, some promotional offers are only available to new subscribers. If you think you were incorrectly billed, reach out to your billing provider for help (see Who's billing me? below).
• Authorization hold. The pending charge is likely an authorization hold. An authorization hold is done to make sure your payment method is valid and can be successfully charged in the future (once your free trial is over).
  An authorization hold is temporary and should be removed within 7-10 days, depending on your financial institution's policies. The authorization hold is not a charge, but may affect your available balance. You can contact your financial institution to find out when the authorization hold will be removed, and when the hold amount will be added back to your available balance.

Here's how to find who bills you for Max:

1. Do one of the following:
   • Web: Go to max.com/subscription and sign in to your account. Can't sign in?
   • Phone, tablet, or computer: In Max, choose your profile and then Subscription.
   • TV device: In Max, choose the Settings icon and then Subscription.
2. Here you'll find who your base subscription is billed through (top of screen).

You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for Max. (If your subscription is part of a TV package or mobile plan, you won't see an individual charge for Max.)

Billing questions? Go to Max plans and billing.

To avoid being charged for your next billing period, you need to cancel your subscription before your free trial ends. If you cancel early, you can continue streaming until your trial ends.

• How do I get Max?
• What plans does Max offer?
• Which devices work with Max?