How do I cancel Max?
- Your Max subscription automatically renews until you cancel it.
- Deleting the Max app does not cancel your subscription.
- Cancel your subscription before your next billing date to avoid further charges.
Max subscriptions are available through many providers. The cancellation steps vary depending on who bills you. If you know who bills you, skip to Step 2.
To find out how to cancel your Extra Member Add-On, go to Extra members on Max.
Step 1: Find who bills you
Here's how to find who bills you for Max:
- Do one of the following:
- Web: Go to max.com/subscription and sign in (if needed). Can't sign in?
- Phone, tablet, or computer: In Max, choose your profile and then Subscription.
- TV device: In Max, choose the Settings icon
and then Subscription.
- Find who your subscription is billed through (top of screen).
You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.
Step 2: Cancel your subscription
If you're billed through us (WarnerMedia), here's how to cancel your subscription:
- Go to max.com/subscription and sign in (if needed). Can't sign in?
- Choose Cancel Your Subscription.
No cancel option? Take note of who you're billed through (top of screen) and find them in the Third-party billing section below. - Confirm your cancellation and take note of your expiration date.
You can stream until your subscription expires at the end of your billing period.
If you have the Extra Member Add-On, the add-on will be cancelled when your base plan expires. If you have remaining time on your Extra Member Add-On, you'll get a prorated refund for the remaining days on your add-on.
For more info, go to Change a WarnerMedia-billed subscription.
Third-party billing
If you're billed through the Amazon Appstore, here's how to cancel:
- Go to Amazon.com/appstoresubscriptions and sign in to your Amazon account.
- In the Your Subscriptions section, find Max and turn off auto-renewal.
You should get an email from Amazon confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
For more help, go to Amazon's Manage your subscriptions article.
If you're billed through Apple, here's how to cancel:
- On your iPhone or iPad, open the Settings app.
If you don't have an iOS device, go to Apple's Cancel a subscription article. - Choose your name.
- Choose Subscriptions (if prompted, log in with your Apple ID).
- Choose Max in your list of subscriptions and then Cancel Subscription.
Can't find it? Make sure you're signed in with the same Apple ID you used to purchase your subscription. For help, go to Apple's Can't find subscription article.
You should get an email from Apple confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you're billed through Google, here's how to cancel:
- On the Android phone or tablet, open the Play Store app.
To cancel on your computer, go to Google's Cancel a subscription on Google Play article. - At the top right, choose your profile icon.
- Choose Payments & subscriptions and then Subscriptions.
- Choose Max in your list of subscriptions and then Cancel subscription.
Can't find it? Make sure you're signed in with the same Google account you used to purchase your subscription. For help, go to Cancel Google-billed subscription.
You should get an email from Google Play confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you're billed through Roku, here's how to cancel:
- Go to my.roku.com/subscriptions and sign in.
- Find Max in your Active Subscriptions.
- Choose Manage subscription.
- Turn off auto-renew and then confirm.
You should get an email from Roku confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you're billed through Samsung, here's how to cancel:
- Go to samsungcheckout.com and sign in to your Samsung account.
To cancel on your Samsung TV, go to Samsung's Cancel subscription article. - From the Purchase History menu, choose Subscriptions.
- Find your Max subscription and choose Unsubscribe.
Once canceled, you should get an email from Samsung confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
If you need help canceling your Samsung-billed subscription, contact us.
- Go to xumo.com/subscriptions and sign in to your Xumo account.
- Find Max in your list of subscriptions and choose Cancel now.
You should get an email from Xumo confirming your cancellation. You can stream until your subscription expires at the end of your billing period.
For more help, go to Xumo's How do I manage my subscriptions? article.
Sign in to your AT&T account at att.com/myatt or use the MyAT&T app.
Go to Cox's Cancel streaming service article or sign in to your Cox account at cox.com.
Go to DIRECTV's Add or remove premium channels article or sign in to your DIRECTV account at DIRECTV.com.
You can stream Basic with Ads as long as your DashPass Annual subscription is active. To cancel your Max Standard plan through DoorDash, go to Max through DoorDash.
- Go to hulu.com/account and sign in to your Hulu account.
- In the Your Subscription section, select Manage Add-ons (next to Add-ons).
- Find Max and toggle the checkmark to an X.
- Select Review Changes to confirm.
For more help, go to Hulu's Change your add-ons article.
Sign in to your Optimum account at optimum.net/login.
- Go to Manage Your Prime Video Channels and sign in to your Amazon account (if prompted).
- Find Max in the Your Channels section.
- Choose the Cancel Channel option and confirm.
For more help, go to Amazon's Cancel Your Prime Video Channel Subscription article.
Sign in to your Sling TV account at sling.com/my-account or go to Sling's Change your subscription services article.
Go to Spectrum's Change or cancel service article or sign in to your Spectrum account at spectrum.net. Basic with Ads is included with the TV Select Signature and TV Select Plus packages.
Verizon Fios
Sign in to your Verizon account at verizon.com/home/myverizon or use the My Fios app.
Verizon +play
Sign in to your Verizon account at verizon.com/home/myverizon. Choose +play and then Manage. (+play is not currently available in the My Verizon app.)
Verizon myPlan (Verizon Netflix & Max perk)
In the My Verizon app, choose Account > Plans. Then, choose Add or remove perks. Or, you can manage your perks at verizon.com/home/myverizon.
Sign in to your Xfinity account at my.xfinity.com or go to the Xfinity Help Center.
- Sign in to your account at tv.youtube.com.
- Choose your profile and then Settings > Membership.
- Next to Max, choose Cancel and then confirm your cancellation.
For more help, go to YouTube TV's Add or remove networks article.
- Go to youtube.com/paid_memberships.
- Under Digital purchases & rentals, choose Max and then Deactivate.
- Follow the prompts to cancel your subscription.
For more help, go to YouTube TV's Cancel your Primetime Channels article.
Sign in to your provider's website, go to their Help Center, or contact them.
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