Max audio issues

You can watch select titles with Dolby Atmos audio on supported devices with the Ultimate plan. To find out if a title is available in Dolby Atmos, choose the title in Max and look for Dolby Atmos on the description screen.

Supported Dolby Atmos devices

All devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

• Amazon Fire TV
• Android TVs
• Apple TV 4K
• AirPlay 2 compatible device
• 4K LG TVs
• Hisense VIDAA TVs
• iPhone and iPad
• PlayStation 5
• Microsoft Edge browser
• Samsung 4K TVs
• Xbox console (in select countries)

Dolby Digital Plus audio is available on the following devices:

• Amazon Fire TV
• Android TV
• Apple TV
• Google Chromecast Ultra
• Hisense VIDAA TVs
• LG TV
• Samsung TV (models that support Dolby Digital Plus)
• Xbox console

Here are some things to try:

• Turn up the volume using the volume up button on your phone or tablet.
• Plug in headphones to check if there's sound.
• Try turning off Bluetooth on your device to make sure your device isn't sending audio to a Bluetooth accessory (in Settings on your Android or iOS device).
• Make sure the Do Not Disturb option on your device isn't turned on.
• Try restarting your phone or tablet.

Mobile plan (in select countries) With the Mobile plan, 5.1 surround sound and Dolby Atmos are not available.

Here are some things to try:

• Check the volume control in Max on your computer to make sure the volume isn't muted or set low.
• If you're using external speakers, check your speaker cables and the volume control.
• Check your computer's audio output device.
• Update your browser to the latest version. To find out how to do this, go to Troubleshoot Max.
• Try another supported device.

Try switching the audio setting on your device to stereo sound. To do this, on your Amazon Fire TV go to Settings > Display & Sounds > Audio > Dolby Digital Output and then choose Dolby Digital Plus OFF.

More things to try:

• Update the Max app. To do this, open the app store on your device and search for Max. If there's an app update available, choose update or download. For more help, find your device on the Troubleshoot Max page.
• Restart your device. Unplug your streaming device (e.g., Apple TV), wait a minute, and plug it back in again.
• Disconnect and reconnect both ends of your HDMI cable.
• Try reversing the ends of your HDMI/optical cable or try using a different cable.
• Try using another HDMI port on your TV or receiver.
• Make sure your TV monitor and sound system also support Dolby Atmos audio.

Note For Dolby Atmos audio, all devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

By default, Apple TV uses the best audio format available. If surround sound isn't working, try changing the audio format to Dolby Digital 5.1. To do this, on your Apple TV go to Settings > Video and Audio > Audio Format and turn on Change Format. Here you can choose Dolby Digital 5.1 (instead of Use Best Available).

If changing the audio format to Dolby Digital 5.1 doesn't help, try changing the Audio Format to Stereo. For more info about audio settings, go to Apple's Play audio in Dolby Atmos or surround sound article.

More things to try:

• Update the Max app. To do this, open the app store on your device and search for Max. If there's an app update available, choose update or download. For more help, find your device on the Troubleshoot Max page.
• Restart your device. Unplug your streaming device (e.g., Apple TV), wait a minute, and plug it back in again.
• Disconnect and reconnect both ends of your HDMI cable.
• Try reversing the ends of your HDMI/optical cable or try using a different cable.
• Try using another HDMI port on your TV or receiver.
• Make sure your TV monitor and sound system also support Dolby Atmos audio.

Note For Dolby Atmos audio, all devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

Go to Settings > Display & Sound, then scroll to the right and choose HDMI audio. Set HDMI audio to 5.1 uncompressed, then choose Bitstream Format and set it to Dolby Digital.

More things to try:

• Update the Max app. To do this, open the app store on your device and search for Max. If there's an app update available, choose update or download. For more help, find your device on the Troubleshoot Max page.
• Restart your device. Unplug your streaming device (e.g., Apple TV), wait a minute, and plug it back in again.
• Disconnect and reconnect both ends of your HDMI cable.
• Try reversing the ends of your HDMI/optical cable or try using a different cable.
• Try using another HDMI port on your TV or receiver.
• Make sure your TV monitor and sound system also support Dolby Atmos audio.

Note For Dolby Atmos audio, all devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).

Here are some things to try:

• Try switching the audio on your device to stereo sound.
• Update the Max app. To do this, open the app store on your device and search for Max. If there's an app update available, choose update or download. For more help, find your device on the Troubleshoot Max page.
• Restart your device. Unplug your streaming device (e.g., Apple TV), wait a minute, and plug it back in again.
• Disconnect and reconnect both ends of your HDMI cable.
• Try reversing the ends of your HDMI/optical cable or try using a different cable.
• Try using another HDMI port on your TV or receiver.
• Make sure your TV monitor and sound system also support Dolby Atmos audio.

Note For Dolby Atmos audio, all devices must support HDMI 2.0 and HDCP 2.2 (your TV, streaming device, audio/video receiver, cables, adapters, and any other connected devices).