Can I get a refund?

Refund policies vary by billing provider. Your billing provider is who you pay for your Max subscription.

First, find out who your Max subscription is billed through:

1. In Max, do one of the following:
   • Phone, tablet, or computer: Choose your profile and then Subscription.
   • TV device: Choose the Settings icon and then Subscription.
     (Only Adult profiles can manage subscriptions.)
2. Here you'll find who your subscription is billed through:
   • Apple: Go to Apple's Request a refund article.
   • Google Play: Go to Google's Learn about refunds article.
   • Samsung: Contact us with regard to any refund requests.
   • WarnerMedia Direct Asia Pacific (or HBO Singapore): Unless required by applicable law, there is a no refund policy for subscriptions billed directly through us.
     If there's an unexpected charge or you have any billing concerns, please contact us for help.
   • Other provider: Contact your billing provider and ask about their refund policy.

To find your billing provider, you can also review your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.

Need help signing in? Go to Can't sign in.

What if the charge isn't what I expected?

If your charge looks different than you expected, here are a few possible reasons:

• You may have a different plan or billing period than you thought. Which plan do I have?
• Your promotional or discounted period may have ended and you were charged the then-current subscription rate.

If none of these reasons apply and your subscription is billed through us (WarnerMedia Direct Asia Pacific, LLC or HBO Singapore), please contact us for help (instead of your payment service). If you're billed through another company, go to Unexpected subscription charge or contact them for help.