Change a Samsung-billed subscription

If you subscribed on your Samsung TV, here's what you need to know about changing your Samsung-billed subscription.

Note Subscriptions through the Samsung TV app store are not available in French territories. To manage your subscription, go to Change a Max-billed subscription.

Billed through another provider? Go to Manage a Max subscription.

Samsung billing Q&A

Which plan do I have?
  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Subscription.
    • TV device: Choose the Settings icon cog (lower left) and then Subscription.
      (Only Adult profiles can manage subscriptions.)
  2. Here you'll find your current base subscription plan and add-ons (if applicable).

To change your Samsung-billed plan, go to How do I change my plan?

Need help signing in? Go to Can't sign in.

When is my next billing date?

Your subscription automatically renews on your next billing date. Here's how to find your next billing date:

  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. From the Purchase History menu, choose Subscriptions.
  3. Select your Max subscription and take note of your next payment date.
How do I cancel?
Things to know
  • Your Max subscription automatically renews until you cancel it.
  • Deleting the Max app does not cancel your subscription.
  • Cancel your subscription at least 24 hours before your next billing date to avoid further charges.

Here's how to cancel your Samsung-billed subscription:

Samsung TV

The steps vary by TV model. For cancellation steps, go to Samsung's Cancel subscription article.

Web
  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. From the Purchase History menu, choose Subscriptions.
  3. Find your Max subscription and choose Unsubscribe.

For more help, go to Samsung's Cancel your subscription article.

Once canceled, you should get an email from Samsung confirming your cancellation.

If you have the Sports Add-on, the add-on will be cancelled when your base subscription expires and you'll get a refund for the remaining days on your add-on. You can continue streaming until your subscription expires at the end of your billing period.

You can resubscribe to Max at any time.

How do I change my payment method?
  1. Go to samsungcheckout.com and sign in to your Samsung account.
  2. Choose Payment Method > Add Payment Method > Credit/Debit Card.
How do I change my base plan?

You can change your base plan or billing period on your Samsung TV.

  1. In Max, choose the Settings icon cog (lower left) and then Subscription. Can't sign in?
  2. Choose Change Your Base Plan.
  3. Choose a subscription plan and billing period (monthly or yearly).
  4. Follow the on-screen prompts to change your plan through Samsung.

Once your subscription is updated, you should get an email from Samsung confirming the change.

To find out how to add or remove the Sports Add-on, go to Manage the Sports Add-on.

When will my plan change take effect?

The effective date depends on the change:

  • If you change to a lower-priced plan, your plan change will happen on your next billing date.
  • If you change to a higher-priced plan, your plan change happens immediately. Samsung will give you a credit for the remaining time on your subscription and apply it to your new plan. Your next billing date will be adjusted once the credit is used.
  • If you only change your billing period (monthly or yearly), your change will happen on your next billing date.

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