Stop unwanted use of your account

If you think someone might have access to your Max account without your permission, we recommend changing your password. This will sign your account out of all devices.

For a list of devices that have access to your account, go to Manage your devices.

Change your password

To change your Max account password:

  1. Sign in to Max on your phone, tablet, or computer. Can't sign in?
  2. Choose your profile and then Account.
  3. Choose the Edit icon pencil next to Password.
  4. Enter your current password.
    If you don't know your password, you can reset your password instead.
  5. Enter a new password and choose Save.

Your password is updated and your account is signed out of all devices. Now, sign in to Max with your new password.

'We couldn't update your password' message

If you get this message, it means the password you entered doesn't match what we have for your account. To resolve this, try the following:

  • Retype your current password (choose the Eye icon to reveal your password as you type it).
  • Reset your password. To do this, go to and enter your account email.
    Need help? Go to Can't reset password.

For account safety tips, go to Help keep your account secure.