Stop unwanted use of your account

If you think someone might have access to your Max account without your permission, we recommend changing your password and signing out of all devices.

For a list of devices that have access to your account, go to Manage your devices.

Change your password

If your account has an email address associated with it, we recommend changing your account password. Here's how:

1. Sign in to Max on your phone, tablet, or computer. Can't sign in?
2. Choose your profile and then Account.
3. Choose the Edit icon next to Password.
4. Enter your current password.
   If you don't know your password, you can reset your password instead.
5. Enter a new password and choose Save.

Your password is updated and your account is signed out of all devices. Now, sign in to Max with your new password.

Sign out of all devices

If your account doesn't have an email address, sign your account out of all devices. Here's how:

1. Sign in to Max on your phone, tablet, or computer. Can't sign in?
2. Choose your profile, then Account > Devices.
   (Only Adult profiles can manage devices.)
3. Choose Sign Out All Devices.

'We couldn't update your password' message

If you get this message, it means the password you entered doesn't match what we have for your account. To resolve this, try the following:

• Retype your current password (choose the Eye icon to reveal your password as you type it).
• Reset your password. To do this, go to max.com/forgot-password and enter your account email.
  Need help? Go to Can't reset password.

For account safety tips, go to Help keep your account secure.