Change a Google-billed subscription

If you subscribed on an Android device, here's what you need to know about changing your Google-billed subscription.

Billed through another provider? Go to Manage a Max subscription.

Google billing Q&A

Which plan do I have?
  1. In Max, do one of the following:
    • Phone, tablet, or computer: Choose your profile and then Subscription.
    • TV device: Choose the Settings icon cog (lower left) and then Subscription.
      (Only Adult profiles can manage subscriptions.)
  2. Here you'll find your current base subscription plan and add-ons (if applicable).

To change your Google-billed plan, go to How do I change my plan?

Need help signing in? Go to Can't sign in.

When is my next billing date?

Here's how to find your next billing date:

  1. Open the Play Store on your Android phone or tablet or go to play.google.com.
  2. Choose your profile icon.
  3. Choose Payments & subscriptions and then Subscriptions.
  4. Find Max in your list of subscriptions and take note of your next payment date.
How do I cancel?
Things to know
  • Your Max subscription will continue until you cancel it.
  • Deleting the Max app does not cancel your subscription.
  • Cancel your subscription at least 24 hours before your next billing date to avoid further charges.

Here's how to cancel your Google-billed subscription:

Android phone or tablet
  1. Open the Play Store app on the device where you started your subscription.
  2. Choose your profile icon.
  3. Choose Payments & subscriptions and then Subscriptions.
  4. Choose Max and then Cancel subscription.
Pause payments
Instead of canceling, you can pause your subscription for up to 3 months. Google won't bill you and you won't be able to stream while your subscription is paused. You can continue streaming until your subscription is paused at the end of your current billing period.
Web
  1. Go to g.co/play/subscriptions.
  2. Make sure you're signed in to the Google account that has your Max subscription. (To switch accounts, choose your profile icon and then Switch account).
  3. Find Max in your list of subscriptions.
  4. Choose Manage and then Cancel subscription.
Pause payments
Instead of canceling, you can pause your subscription for up to 3 months. Google won't bill you and you won't be able to stream while your subscription is paused. You can continue streaming until your subscription is paused at the end of your current billing period.

Once canceled, you should get an email from Google confirming your cancellation.

If you have the Sports Add-on, the add-on will be cancelled when your base subscription expires and you'll get a refund for the remaining days on your add-on. You can continue streaming until your subscription expires at the end of your billing period.

You can resubscribe to Max at any time.

For more help, go to Google's Change a Google Play subscription article.

Can't find your Max subscription?

Try these things:

  • Make sure you're signed in with the same Google account you used to purchase your subscription.
  • Go to the Android device where you started your Max subscription and view your subscriptions using the steps above.
  • Check your Google Play order history. To learn more, go to Google's Order history article.
How do I change my payment method?

To find out how to change your payment method, go to Google's Change payment method article.

How do I view my billing history?

To find out how to view your billing history, go to Google's Order history article.

How do I change my base plan?

You can change your base plan or billing period on your Android phone, tablet, or TV.

Android phone or tablet
  1. In Max, choose your profile. Can't sign in?
  2. Choose Subscription and then Change Base Plan.
    (Only Adult profiles can manage subscriptions.)
  3. Choose a subscription plan and billing period.
  4. Follow the on-screen prompts to change your plan through Google.

Once your subscription is updated, you should get an email from Google confirming the change.

To find out how to add or remove the Sports Add-on, go to Manage the Sports Add-on.

Android TV
  1. In Max, choose the Settings icon cog (lower left) and then Subscription. Can't sign in?
  2. Choose Change Your Base Plan.
  3. Choose a subscription plan and billing period.
  4. Follow the on-screen prompts to change your plan through Google.

Once your subscription is updated, you should get an email from Google confirming the change.

To find out how to add or remove the Sports Add-on, go to Manage the Sports Add-on.

When will my plan change take effect?

The effective date depends on the change:

  • If you change to a lower-priced plan, your plan change will happen on your next billing date.
  • If you change to a higher-priced plan, your plan change happens immediately. Google will give you a credit for the remaining time on your subscription and apply it to your new plan. Your next billing date will be adjusted once the credit is used.
  • If you only change your billing period (monthly or yearly), your change will happen on your next billing date.
My subscription is paused. What should I do?

If you're getting a 'Subscription Paused' message, it may be due to a payment error (or you may have paused your subscription).

Need billing help? Go to Google Play Help.

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